General Manager

Overview Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last-for you to be yourself in. Coach is part of the Tapestry portfolio - a global house of brands committed to stretching what's possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity. The General Manager leads store strategy, execution, and culture to deliver outstanding financial results and best-in-class Coach Service. This role partners with the Store Manager/Management Team to drive sales, clienteling, operations, and visual presentation. The GM builds and mentors high-performing teams, leverages market insights and forecasts to set goals, and executes initiatives that elevate customer experience and profitability. The GM also serves as a leader within the district/region, providing strategic and HR support as needed. Key Responsibilities Sales & Business Strategy Set and track sales/productivity goals; adjust strategies based on trends and market shifts. Forecast sales, plan payroll, and align hiring plans with business needs. Partner with leadership and corporate teams to implement operational processes and ensure product flow. Customer Experience Model and coach selling/service standards; lead team selling and floor leadership. Develop clienteling strategies to build long-term customer relationships and brand loyalty. Act as a trusted fashion advisor; share trends and styling insights. Resolve customer issues promptly with a solution-oriented approach. Team Leadership & Development Recruit, onboard, and retain top talent; maintain strong bench strength. Evaluate performance, provide feedback, and create development action plans. Foster an inclusive, collaborative, high-energy culture; recognize and reward performance. Operations & Compliance Own daily operations: scheduling, payroll, inventory, HR, and loss prevention. Maintain store presentation standards and ensure adherence to POS and operational policies. Utilize retail systems and reporting tools effectively. Communication & Collaboration Communicate clearly and professionally; model active listening. Build trusting relationships with peers and corporate partners; keep leadership informed. Uphold ethics, compliance, and alignment with company goals. Requirements 3+ years as a Store Manager (luxury retail preferred); proven ability in sales strategies, clienteling, and team development. A combination of education and experience will be considered. Proficient in Microsoft Word, Excel, PowerPoint, and Outlook; experience with retail systems. Ability to work in a fast-paced environment. Strong English language proficiency. (for EU) Schedule Ability to work a flexible schedule to meet business needs—including nights, weekends, peak busy season, and high-traffic retail days (including, but not limited to, public holidays). Notes This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements. Ability to lift at least 25 lbs. regularly (up to 50 lbs, occasionally), to climb, bend, kneel, and maneuver on the sales floor and stockroom. Company Competencies Our Competencies for All Employees Courage: Provides direct, actionable feedback; addresses issues promptly; takes necessary action when needed. Creativity: Generates new ideas and connects unrelated concepts. Customer Focus: Attends to internal and external customer needs and builds trust. Dealing with Ambiguity: Adapts to change and makes decisions with incomplete information. Drive for Results: Consistently aims to exceed goals and deliver results. Interpersonal Savvy: Builds relationships with diverse people using diplomacy and tact. Learning on the Fly: Learns quickly from new problems and adapts to new tasks. People Managers – Additional Competencies Strategic Agility: Anticipates future trends and develops viable strategies. Developing Direct Reports and Others: Provides development opportunities and plans for career growth. Building Effective Teams: Fosters teamwork, open dialogue, and a sense of belonging. Coach. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions are based on qualifications as they relate to the position and do not consider age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-protected basis. ADA Tapestry will provide applicants and employees with reasonable accommodations for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at View phone number on click.appcast.io or View email address on click.appcast.io Visit Tapestry, Inc. Base Pay Range $70,000.00-$114,000.00 Tapestry will comply with minimum wage requirements and any other applicable pay laws based on city, county, and state regulations. Here are some of the benefits that we offer: Medical insurance, Dental insurance, Vision insurance, 401(K), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance and Tuition assistance. Please click here for a complete list of U.S Corporate Compensation & Benefits. #J-18808-Ljbffr