Operational Risk Manager

Job Description

Operational Risk Manager (ORM)

The Operational Risk Manager (ORM) serves as the regional leader for operational risk mitigation, safety, and compliance. This role is responsible for driving a culture of safety and risk awareness across field operations, ensuring contractual and regulatory compliance, analyzing claims and incident trends. This role is part of Division Risk Management and partners closely with the assigned Region to proactively reduce loss exposure and improve operational performance.

This role supports the Northeast Region of Securitas and is a Hybrid position. The candidate is expected to work out of a Securitas Office in NY, NJ, CT, RI, MA, NH, VT, or ME 2 days a week with the other 3 days being Remote.

You're eligible for the Management Medical Plan (MMP), which replaces an HSA or FSA and provides up to $2,000 annually in reimbursement for eligible healthcare expenses not covered by your primary plan. In addition, this position is Bonus eligible.

Key Responsibilities

Operational Risk & Safety Leadership

• Drive a culture of risk mitigation and safety throughout the region by implementing and reinforcing site level risk and safety initiatives.

• Serve as the primary regional point of contact for the Risk Management and Legal departments during claim investigations, providing timely documentation, incident analysis, and operational support.

• Collaborate with cross functional partners (Operations, HR, Training, Legal, and Risk) to implement standardized compliance controls and processes consistently across the region.

• Lead and facilitate regional Risk & Safety workshops.

Ongoing Compliance & Audit Oversight

• Partner with field operations to ensure all required documentation, controls, and approvals are in place prior to the start of higher risk accounts.

• Verify that all employees receive required on the job training.

• Confirm implementation of client specific contractual requirements at each site (e.g., CPR certifications, training mandates).

• Ensure all sites maintain current, accurate, and approved post orders.

• Conduct ongoing compliance audits to validate adherence to contractual, regulatory, and internal policy requirements and track remediation efforts.

Analytics, Technology & Continuous Improvement

• Analyze monthly claim trends and develop proactive action plans to mitigate emerging risks and improve regional performance.

• Communicate risk, claims, and compliance metrics to field leadership to increase awareness and accountability.

• Support and implement AI driven and technology enabled risk initiatives within the region.

• Perform monthly operational claims analysis, identifying trends, root causes, and leading risk indicators.

• Translate analytics into actionable insights and recommendations for loss prevention and operational improvement.

Weapons Program Oversight

• Assume regional ownership of the weapons program, including:


o Conducting regular firearm audits.

o Maintaining complete and accurate weapons records.

o Promptly reporting discrepancies, changes, or incidents to the Division in accordance with policy.

Compliance & Documentation Management

• Maintain and oversee required documentation within CEP, including:


o Post Orders (CEP format)

o Periodic Hazard Assessments (PHAs)

o Executed contracts

o Training acknowledgments and completion tracking

Incident, Potential Claim & Large Loss Review

• Review all potential claims, Continuous Improvement Incidents, and large loss investigations.

• Identify training gaps, procedural deficiencies, and post order improvement opportunities.

• Recommend updates to risk protocols, training, and controls based on findings and lessons learned.

Training & Regional Support

• Deliver risk related training sessions on a monthly basis, tailored to operational risks and emerging trends.

• Provide direct regional support, including:


o Promoting risk policy compliance and awareness.

o Assisting with Risk related RFP questionnaires.

o Conducting CEP post order reviews.

o Supporting operational and compliance audits.

Qualifications & Experience

• Bachelor's degree preferred or equivalent relevant experience in risk management, safety, operations, or a related field.

• Demonstrated experience in operational risk management, compliance, safety, or claims related functions.

• Strong knowledge of regulatory, contractual, and operational risk controls.

• Experience analyzing claims data and translating findings into actionable risk mitigation strategies.

• Ability to partner effectively with field operations and senior leadership.

• Strong written and verbal communication skills with experience delivering training and executive summaries.

• High attention to detail with the ability to manage multiple priorities across a geographically dispersed region.

Key Competencies

• Operational risk assessment and mitigation

• Claims and incident analysis

• Compliance auditing and governance

• Cross functional collaboration

• Data driven decision making

• Training and stakeholder engagement

Securitas is committed to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, pregnancy, genetic information, disability, status as a protected veteran, or any other applicable legally protected characteristic.

About Us

Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we're looking for you to join the Securitas team.


Benefits include:

• Retirement plan
• Employer-provided medical and dental coverage
• Company-paid life insurance
• Voluntary life and disability insurance
• Employee assistance plan
• Securitas Saves discount program
• Paid holidays
• Paid time away from work

Additionally, some populations may have the availability of accessing earned wages on a daily basis, prior to payday. Restrictions and fees may apply.


Certain waiting periods may also apply. Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements. Benefits may be different for union members.

About the Team

Our Company Mission:


Securitas' mission is to protect homes, workplaces, and communities by providing the security services they need to protect their assets, safeguard their people, and maintain their ability to generate profits.


Our Values:


Securitas' core values - Integrity, Vigilance and Helpfulness - are the foundation for our employees to build trust with customers, colleagues, and the surrounding community.


Integrity:


Securitas employees are honest and trusted by customers to safeguard their premises and valuables. We don't compromise on integrity and create an open forum for our employees and customers to voice opinions, report improprieties, and share information.


Vigilance:


Seeing, hearing, and evaluating. A Securitas employee is always attentive and often notices things that others don't. Their vigilance is necessary in order to be aware of potential risks or incidents that may take place on our customers' premises.


Helpfulness:


As part of an on-going effort to ensure safety, Securitas employees are always ready to help if an incident occurs that requires intervention regardless of whether or not it is directly related to their job.