Senior Research Partner Engagement Associate

Job Description

Job Description

About EAB

At EAB, our mission is to make education smarter and our communities stronger. We work with more than 2,800 institutions to drive transformative change through data-driven insights and best-in-class capabilities. From kindergarten to college to career, EAB partners with leaders and practitioners to accelerate progress and drive results across enrollment, student success, institutional strategy, data analytics, and advancement. We work with each partner differently, tailoring our portfolio of research, technology, and marketing and enrollment solutions to meet the unique needs of every leadership team, as well as the students and employees they serve.

At EAB, we serve not only our partner institutions but each other—that's why we are always working to make sure our employees love their jobs and are invested in their communities. See how we've been recognized for this dedication to our employees by checking out our recent awards.

For more information, visit our Careers page.

Senior Research Partner Engagement Associate

As a member of the EAB Research Partner Engagement team, this Senior Associate role supports the execution of our scaled partner engagement strategy. This includes driving event recruitment and participation, managing registration processes and partner inquiries, maintaining core engagement workflows, and ensuring data and reporting enable effective outreach and decision-making.

This role is ideal for a highly organized and detail-oriented team member who thrives in a fast-paced environment, enjoys both executing outreach and improving behind-the-scenes processes, and is eager to build skills in partner engagement, operations, and the use of AI-enabled tools to improve efficiency and impact.

This role has been cross-listed at the Associate and Senior Associate level. Candidates will be automatically considered for both levels.

This hire may be based in Washington, D.C.

Primary Responsibilities:

Event Recruitment & Outreach

• Drive partner participation in events and services through targeted outreach and campaign execution
• Execute outreach campaigns to Executive and Administrative Assistants to increase event awareness, drive registrations, and confirm attendance
• Activate targeted partner lists, identifying priority segments and key engagement opportunities
• Support Strategic Leaders with messaging, outreach materials, and scripting to improve partner engagement
• Monitor registration trends and proactively adjust outreach strategies to improve performance
• Identify opportunities to enhance outreach effectiveness through testing, automation, and AI-enabled tools

Registration & Partner Inquiry Management

• Ensure a seamless registration experience and timely handling of partner requests
• Process event and service registrations, including managing exceptions (e.g., title restrictions) and resolving issues
• Monitor and manage the Research inbox, ensuring timely routing and response to partner inquiries
• Troubleshoot registration and participation issues, escalating when needed and ensuring resolution
• Coordinate with internal stakeholders to ensure accurate and consistent communication with partners

List & Workflow Management

• Maintain the systems and processes that enable effective partner engagement
• Maintain and update partner lists to ensure accuracy and usability for outreach and engagement efforts
• Support list segmentation and preparation aligned to campaign priorities
• Identify and implement opportunities to improve workflows through automation and AI-enabled tools
• Coordinate logistics for partner touchpoints, including campaigns, mailings, and related activities
• Support broader operational needs across the Partner Engagement team as priorities evolve

Data Tracking & Reporting

• Track performance and contribute insights to improve engagement outcomes
• Track and report on partner engagement activity, including registrations, attendance, and campaign performance
• Contribute to recurring team reporting to keep stakeholders informed of upcoming opportunities and trends
• Analyze outreach and participation data to identify opportunities to improve engagement strategies
• Support data cleanup and validation efforts to maintain high-quality reporting and outreach lists
• Use AI-enabled tools to improve reporting efficiency and support basic analysis

Basic Qualifications:

• Bachelor’s degree
• 1 year of professional work experience in event operations, marketing, partner/customer engagement, administrative support, or a related field
• Strong writing skills and comfort contributing to written communications
• Strong attention to detail and organizational skills
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment
• Strong communication and interpersonal skills
• Comfort working with data and supporting reporting efforts
• Proficiency with MS Office products (Word, Excel, PowerPoint)
• Familiarity with cloud-based content management platforms (e.g., Box, Dropbox)
• Exposure to CRM systems, email platforms, or event management tools
• Interest in and willingness to learn AI-enabled tools (e.g., ChatGPT or similar technologies) to improve productivity and workflows

Ideal Qualifications:

• Curiosity: demonstrates a strong desire to learn and grow in partner engagement and operations
• Initiative: proactively supports team needs and identifies opportunities to improve processes and outcomes
• Reliability: consistently produces accurate, high-quality work and follows through on responsibilities
• Organization: effectively manages tasks, timelines, and detailed information
• Adaptability: responds well to changing priorities and new challenges
• Collaboration: works effectively as part of a team and contributes to shared goals
• Growth mindset: open to feedback and actively seeks opportunities to improve
• Resourcefulness: able to problem-solve and find solutions with guidance
• Commitment to embracing a continual learning environment and contributing to a dynamic and welcoming culture of fairness, authenticity, and belonging in support of EAB’s mission, values, and aspiration.

If you’ve reached this section of the job description and are unsure of whether to apply, please do! At EAB, we welcome new perspectives and learn from each other’s unique experiences. We would encourage you to submit an application if this is a role you would be passionate about doing every day.

Compensation:

The anticipated starting salary (base) range for this role is $45,000 per year.

Benefits:

Consistent with our belief that our employees are our most valuable resource, EAB offers a competitive and inclusive benefits package. Our benefits currently include:

• Medical, dental, and vision insurance plans; dependents and domestic partners eligible
• 20+ days of PTO annually, in addition to paid firm and floating holidays
• Daytime leave policy for community service and flextime for fitness activities (up to 10 hours per month each)
• 401(k) retirement savings plan with annual discretionary company matching contribution
• Health savings account, healthcare and dependent care flexible spending account, and pre-tax commuter plans
• Employee assistance program with counseling services and resources available to all employees and immediate family
• Wellness programs including gym discounts, incentives to promote healthy living, and family access to the leading app for sleep, meditation, and relaxation
• Fertility treatment coverage and adoption or surrogacy assistance
• Paid parental leave with phase back to work program for birthing and non-birthing parents
• Access to milk shipping service to support nursing employees during business travel
• Discounted pet health insurance coverage for dog and cat family members
• Company-provided life, AD&D, and disability insurance
• Financial wellness resources and membership in a robust employee discount program
• Access to employee resource groups, merit-based advancement, and dynamic professional growth opportunities

Benefits kick in day one; learn more at eab.com/careers/benefits.

This opening is not eligible for visa sponsorship at this time; EAB will thus consider candidates who possess U.S. work authorization that does not require employment-based visa sponsorship now or in the future.

At EAB, we believe that to fulfill our mission to “make education smarter and our communities stronger” we need team members who bring a diversity of perspectives to the table and are committed to fostering a workplace where each team member is valued, respected and heard.

To that end, EAB is an Equal Opportunity Employer, and we make employment decisions on the basis of qualifications, merit and business need. We don’t discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.