Retail Visual Merchandiser, Biltmore Fashion Park - Full Time

Be part of an Amazing Story

Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

The Visual Merchandiser uses creativity and a strong sense of style to design and maintain displays that enhance the shopping experience and highlight key products. This role focuses on seasonal trends, three-dimensional props, vinyl graphics, and in-store events to bring brand concepts to life. You need a good eye for design, knowledge of fashion and visual presentation, and the ability to work with tools and materials safely. 

Above all, you’re passionate about creating inspiring store experiences that attract customers and drive sales.

How our Visual Merchandisers spend their day…

• Our colleagues begin each day energized and ready to make an impact . They take pride in their role, greet teammates with a positive attitude, and help ensure the sales floor is visually inspiring, well-organized, and ready to welcome customers. Before diving in, they review store priorities, assess product placement, and stay informed on new arrivals, top sellers, and current trends—so every display is purposeful, on-brand, and drives customer engagement and sales with confidence.

• On the floor, they focus on the customer —offering a warm welcome, making eye contact, and creating friendly, personal conversations to create customer relationships to bring the customers back.

• Throughout the day, they maintain a shoppable space   by ensuring the store remains visually compelling and easy to shop by refreshing displays, updating signage and pricing, and supporting merchandise moves to reflect current priorities and trends.

• We believe service starts with each other —supporting one another with honesty, care, and collaboration so we can better serve our customers and communities.

• And we know that excellence is a journey—we strive to improve every day , take pride in our work, achieve sales goals and learn from each other to deliver individual and store results.

Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. All schedules contain weekend shifts as part of the requirements. Hours are dependent on business needs and colleague availability. Information regarding hours per week needed for benefit eligibility purposes can be found here.

Who You Are and What You Will Do

• Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality.

• Must be able to:

  • Understand and communicate effectively with customers, co-workers, and supervisors

  • Read and understand employment policies, visual and merchandising directives and safety rules/procedures in English

• Able to creatively execute all visual merchandising projects in assigned departments on a monthly, quarterly, and seasonal basis.

• Able to create and inspire customer purchases through innovative and exciting visual presentation and product merchandising including mannequin styling and composition, window displays, fashion trend statements, fixture placement, wall formatting, product placement and visual collateral usage.

• Ability to create compelling fashion presentations by styling merchandise from the sales floor, inspiring customers to purchase. Demonstrates strong knowledge of current fashion trends while upholding Macy’s visual merchandising standards

• Install promotional and event collateral, including vinyl graphics, wall signage, and prop displays, in line with the company’s marketing calendar and direction.

• Construct and install three-dimensional elements using hand/power tools such as drills, saws, hammers, screwdrivers, staple guns, ladders, spray paint, and knives.

• Demonstrate resourcefulness by adding creative details and enhancements that reflect Macy’s style while staying within visual direction.

• Support merchandise moves and maintains the floor throughout the day by updating visual signage and keeping displays recovered.

• Collaborate and communicate with store leadership and cross-functional teams to ensure alignment on priorities and initiatives.

Essential Physical Requirements You Will Perform

• This position requires talking, lifting, constant moving, standing, and reaching with arms and hands. 

  • Standing for at least two consecutive hours, lifting at least 50lbs, stooping, kneeling, crouching, and climbing ladders, reaching, including above eye level. 

  • Requires close vision, color vision, depth perception, and focus adjustment

• Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions.

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities. 

Some additional benefits we offer include:

• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

Access the full menu of benefits offerings  here.

About Us

This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.

Join us and help write the next chapter in our story - Apply Today!

This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

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This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macysJOBS.com.