Facility Maintenance Service Manager

About SERVCON

SERVCON is a dynamic, rapidly growing Facility Maintenance and Management Company. We provide top-tier, nationwide project management and service dispatch for commercial properties, partnering with an elite network of dedicated service contractors. As a privately owned business, we take immense pride in our vibrant workplace culture and are deeply committed to investing in the long-term career growth, education, and development of every team member.

We operate on 360 Service —always taking deliberate action to create value for the next person. If you are looking for a demanding yet deeply fulfilling role where your contributions have an immediate, tangible impact on client success, you belong on our team.

Position Summary

Acting as a desk-based general contractor, the Service Manager manages diverse, nationwide maintenance initiatives across various trades—including plumbing, electrical, concrete, asphalt, landscaping, and more. You will maintain complete, independent project lifecycle oversight, serving as the critical day-to-day champion for our corporate clients to drive efficiency, communication, and exceptional service standards.

No prior facility maintenance experience? No problem. We do not require a background in trades or project management—we look for raw drive, critical thinking, outstanding organizational talent, and a steadfast commitment to client service. We will teach you the rest.

Primary Responsibilities

• Independent Project Lifecycle Oversight: Manage the full scope of assigned commercial facility projects from initial ticket vetting and scope validation to contractor coordination and final delivery.
• 360° Stakeholder Communication: Lead continuous, proactive communication across service contractors, internal Key Account Managers (KAMs), and high-level client contacts to ensure seamless updates throughout the project lifecycle.
• Contractor Sourcing & Compliance: Strategically source and vet service contractors, ensuring all external partners meet rigorous brand compliance, insurance, licensing, and documentation standards.
• Safety & Brand Protection: Evaluate potential risks throughout the job lifecycle, exercising immediate authority to address issues or halt projects to protect the customer, contractors, and site environment from safety hazards.
• Project Mobilization & Quality Assurance: Review and authorize job approvals to service contractors prior to the start of work, ensuring all logistical, material, and operational requirements perfectly align with customer expectations.
• Rigorous Project Documentation: Oversee the organization and integrity of digital project archives, ensuring all critical assets—including site photos, purchase orders, permits, and specifications—are meticulously tracked.
• Emergency On-Call Support: Actively participate in the company’s emergency on-call services (EOCS) rotation to support our clients with critical, urgent needs during evenings, weekends, and holidays.

Requirements & Qualifications

• The Right Mindset: Highly self-motivated self-starter with rigorous attention to detail, exceptional organizational capabilities, and a dedicated focus on client satisfaction.
• Core Competencies: Strong critical thinking, problem-solving, and time management skills, with the ability to work autonomously.
• Technical Savvy: MUST be highly proficient in Google Drive (Sheets, Docs), Gmail, Google Calendar, Google Earth Pro, and Chrome.
• Professional Background: Prior work order management or facility maintenance experience is a plus, but not required .
• References: Must be able to provide 3 manager references at the time of application.

What We Offer

• Competitive Pay: Base salary of $45,000.00 supplemented by competitive, bi-weekly performance bonus plans and incentives.
• Comprehensive Benefits: Robust package including Health, Dental, and Vision insurance, a 401(k) plan, and Paid Time Off (PTO).
• Career Advancement: Clear, structured career growth paths with opportunities for professional and financial advancement.
• Continual Education: Ongoing training and professional development to help you excel in your career.
• Unmatched Culture: A fun, collaborative, open-concept work environment—complete with a dog-friendly office.