ServiceDesk Specialist

PLAY, GROW and WIN To be a part of Virtuos means to be a creator. At Virtuos, we harness the latest technologies to make games better and more immersive than ever before. That is why we pride ourselves in constantly pushing the boundaries of possibility since our founding in 2004. Virtuosi is a team of experts – people who have come together to share their mutual passion for making and playing games. People with the same enthusiasm for exploring new ideas and the constant drive to excel in their field. People who believe in earning success through dedication. At Virtuos, we are at the forefront of gaming, creating exciting new experiences daily. Join us to Play, Grow and Win – together. ABOUT THE POSITION Responsibilities Provide support to Studios’ employees on L1 level, working with Servicedesk ticket system. Perform user workstation and notebook diagnosis, repair and upgrades. Prepare workstations and carry out the PC setup process for new employees. Install, update, or change the software deployed on user workstations. Manage the information security for end-user systems, handle security incidents and reports. Deploy and maintain up to date Endpoint Security policy on user systems. Provide excellent customer service in addition to resolving issues within a defined SLA. Qualifications Must have: 1+ years of working experience as an IT system administrator or helpdesk/support specialist. Good knowledge of user operating systems (Windows, MacOS). Experience in performing workstation setup, PC and notebook repair, and knowledge of all kinds of PC hardware. Ability to perform user hardware and software bug analysis. Basic knowledge and skills working with typical Office (O365), Art (Autodesk, Adobe, etc.) and Dev production software. Working with Microsoft AD, Office365 admin. Basic network administration and troubleshooting. Nice to have: Knowledge of enterprise Antivirus, DLP and Asset Management software. Knowledge of IT security principles will be a plus. English – pre-intermediate. Working experience in IT or Gamedev company. Soft skills: Excellent communication skills. Problem solving approach. Team player. #J-18808-Ljbffr