Personal Banker III

The Personal Banker III at UMB plays a pivotal role in strengthening customer relationships, recommending UMB products and services, and ensuring the branch achieves its performance targets. Responsibilities Support the Branch Manager by clearly communicating priorities and, when necessary, overseeing the entire branch staff in the manager’s absence. Encourage branch achievement of performance targets through daily huddles and intra‑day checkpoints with team members. Deliver an unparalleled customer experience by managing the choreography of customer interactions, refining staff scheduling, and supporting key business development initiatives. Ensure the branch operates safely by following policies, procedures, and guidelines and maintaining satisfactory audit ratings. Maintain high standards for security, account opening activities, and resolution of customer escalations. Act as interim Branch Manager during periods when the Branch Manager is offsite, supporting the Personal Banking Team and daily branch functions. Other duties as assigned. Qualifications High school diploma or equivalent. At least three years of retail banking sales experience or equivalent, with a proven ability to achieve sales targets. Ability to work branch hours, including weekends and some evenings. Can obtain NMLS registration within 90 days. Passion for leading and developing others; experience coaching sales teams. Thrives in a high‑energy, sales‑driven environment and leverages daily coaching and feedback to improve outcomes. Expert product knowledge and strong conversation skills to build upon customers’ needs. Excellent communication, project a positive image, and enjoy solving problems. Attention to detail in completing documents and explaining features and benefits. Basic math skills and ability to problem‑solve within established risk parameters. Strong business development capabilities: proactively grow a personal book of business through campaign offers, prospecting, service‑to‑sales conversations, and referrals. Strong ability to build personal connections, engage and educate customers and teammates, ask open‑ended questions, and establish trust. Quick and accurate learning of new products, services, and procedures. Bonus: college degree or military education, bilingual language skills. Compensation US Employees in California, Washington DC, New Jersey, and New York: $47,100 – $68,600 US Employees in Colorado, Connecticut, Delaware, Illinois, Massachusetts, Maryland, Minnesota, Pennsylvania, Rhode Island, Texas, Washington, and Wisconsin: $43,000 – $62,800 US Employees in all other states: $38,910 – $56,990 Benefits Paid Time Off and paid holidays 401(k) matching program Annual incentive pay Medical, dental, vision, and other insurance coverage Health savings and flexible spending accounts Dependent care accounts Adoption assistance Employee assistance program Fitness reimbursement Tuition reimbursement Associate wellbeing program Associate emergency fund Associate banking benefits UMB is an Equal Opportunity Employer. We provide employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including gender, pregnancy, sexual orientation, and gender identity), national origin, age, disability, military service, veteran status, genetic information, or any other status protected by applicable federal, state, or local law. If you need accommodation for any part of the employment process because of a disability, please send an e‑mail to View email address on click.appcast.io to let us know the nature of your request. #J-18808-Ljbffr