Member Experience Lead - Veterinary Care & Hospitality
Small Door Inc.
Small Door Inc. is redefining veterinary care with a hospitality-forward member experience. You will own front-of-house communications across multiple channels, manage scheduling, and support members through all visit types with warmth. This role partners with clinicians to ensure smooth, compassionate care in a fast-paced clinic environment. Join a team committed to growth, inclusive culture, and cutting-edge tech to reduce admin tasks while delivering exceptional care. #J-18808-Ljbffr Small Door Inc.
- Small Door in the United States is seeking a hospitality-forward Member Experience professional to own front-of-house communication, manage scheduling, and support members through all visits with warmth and steadiness. You will collaborate with nurses, doctors, and telehealth...Suggested
- Boston Children’s Hospital is seeking a Lead Patient Experience Representative to oversee clinic administrative operations and ensure an exceptional patient experience. You will provide advanced administrative support, coordinate patient services, resolve complex issues...Suggested
$17 - $22 per hour
...through better pet care. We offer primary and... ...to improve the veterinary team, pet, and client experience. In July 2026, Bond... ...patients, so you’ll use hospitality and tact to ensure... ...the team. Team members have earned up to an... ...path. With industry-leading NPS scores, our approach...SuggestedVisa sponsorshipWork visaFlexible hoursShift workWeekend work$23 - $24 per hour
...growing team of Client Care Coordinators at MSPCA... ...’ renowned nonprofit veterinary hospital with more than a... ...you are an integral member of the emergency care... ...stressful and emotional experience. Working closely with... ...visit after check-in, leading the client assuredly...SuggestedFull timeMonday to FridayShift workAfternoon shift- Bond Vet is building the next generation of veterinary clinics with a focus on pet care and human-animal bonding. We are seeking a compassionate Care Coordinator to join our team, serving as the first and last touchpoint for clients and pets. You will ensure guests are...Suggested
- ...Door is seeking an experienced Veterinary Medical Director in Massachusetts who will lead a team of 1-5 doctors and uphold the company’s hospitality-driven care standards. As the clinical... ...care while delivering exceptional member experiences. #J-18808-Ljbffr Small Door
- ...Medical Lead Veterinarian General Practice Care - Medical Lead Veterinarian - Brookline, MA An exceptional veterinary hospital, with a dedicated team, is seeking... ...role, mentoring team members, supporting medical protocols... .... Proven clinical experience, typically 3+ years...Relocation package
- ...The Lead Senior Care Access Navigator is a brand ambassador responsible for stewarding clients... ...healthcare delivery and growth goals. The members of this team employ a strategic... ...seamless intake process and optimal client experience. • Implement and monitor client retention...Full time
- Banfield Pet Hospital in Massachusetts seeks a Veterinary Hospital Shift Lead to guide a productive team and deliver exceptional client and patient experiences. You will assist the Practice Manager and/or COS and ensure clear communication with clients, staff, and colleagues...Shift work
- Banfield Pet Hospital in Wakefield, MA, is seeking a Veterinary Hospital Shift Lead to support the Practice Manager and lead the team... ...exceptional client and pet experiences. The Shift Lead will also perform... ...maintaining high standards of care and service in a fast-paced...Shift work
$23 - $24 per hour
...growing team of Client Care Coordinators at MSPCA-... ...’ renowned nonprofit veterinary hospital with more than a century... ...the full client experience from admission to discharge... ...become an integrated member of that care team and... ...are many pathways that lead to success in this position...Full timeShift workDay shiftAfternoon shift- Mission Pet Health is hiring a Credentialed Veterinary Technician to join our hospital network. You will provide comprehensive patient care, including administering treatments, monitoring anesthesia, and performing laboratory work while mentoring others and supporting a...
- Bond Vet is seeking a Care Coordinator in Somerville to create a welcoming experience for pets and their families from check-in to check-out. You’ll manage daily... ...with clients, referral partners, and the veterinary team in a fast-paced clinic. This role offers competitive...
- ...Elder Service Plan Programs of All-Inclusive Care for the Elderly, a program that allows... .... Interacts with Clients and family members in a manner that adheres to the highest standards... .... Two (2) or more years of work experience in a home care, professional or business...Hourly payWork experience placementLive inWork at officeMonday to Friday
- ...humility, and respect, where every team member is valued and supported. If you're looking... ...the community.Position OverviewIntensive Care Coordination (ICC) is a service that facilitates... ...and to transport families as needed.Experience in navigating child/family-serving...
- ...Chewy Vet Care is seeking a Software Development Manager to lead engineering teams responsible for veterinary operations systems and care experiences. You will own the delivery of complex workflows and guide architecture to ensure reliability and scalability. You will...
$20 - $23 per hour
...The Veterinary Eye Center of Massachusetts seeks to welcome a full time Client Care Coordinator to our talented team in Newton, providing best in class ophthalmic care... ...Someone with 1 year or more of veterinary experience in a client facing role preferred - Other client...Full timeShift workWeekend work- ...Elara Caring Care Team Manager At Elara Caring, we have a unique... ...Elara Caring, all our team members play an integral role in shaping... ...role as Coordination Team Lead by helping your team to reach... ...Diploma or GED ~3 years of experience in the home care industry, or...Full timeWork at office
$18.1 - $25.8 per hour
...pharmaceutical manufacturers remove barriers to care so that patients can access, afford and... ...outcome and provides a positive patient experience. This role answers inbound questions and... ...issues as needed to senior team members and Individualize Care leadership. Qualifications...Hourly payFull timeTemporary workWork experience placementLocal areaImmediate startRemote workMonday to FridayFlexible hoursShift work$26 per hour
...Care Coordinator The Care Coordinator is responsible for assisting... ...(e.g. detox programs, DTA, hospital and after care placement).... ...May substitute for 3 years' experience working in a residential setting... ...and cooperatively as a member of a professional team. Ability...Full timePart timeMonday to Friday$26 - $40.51 per hour
...Reporting to the Nurse Supervisor of Care Management, the Care Management Coordinator... ...services Communicate effectively with team members regarding patient needs, follow-up... ...preferred • Minimum of two (2) years of experience in an ambulatory care, community health,...Hourly payFlexible hours- ...management, and foster a culture of hope, recovery, and resilience within a multidisciplinary team. Required: Bachelor's degree in Psychology, Social Work, or related field and experience with adults with mental illness. #J-18808-Ljbffr Eliot Community Human Services, Inc.
- ...humility, and respect, where every team member is valued and supported. If you’re looking... ...The Family-Based Intensive Treatment (FIT) Care Coordinator provides intensive, community... ...and Qualifications: Education & Experience Bachelor’s degree in a human services...Weekend workAfternoon shift
$22.25 - $35.6 per hour
...the highest quality health care for all individuals and families... ...health care and every staff member to reach their fullest... ...providers. Follow-up after hospitalization: Follow up with patients face... ...of relevant professional experience. Able to work with multidisciplinary...Hourly payFull timePart timeWork at officeVisa sponsorshipWork visaMonday to FridayFlexible hoursAfternoon shift- ...reproduction and egg donation. As a member of CCRM Fertility's diverse... ...spending including Dependent Care and Commuter benefits. ~... ...Options (Critical Illness, Hospital Indemnity, Accident) ~ Professional... ...or equivalent preferred. Experience in reproductive medicine or...Hourly payTemporary workWork at officeLocal areaImmediate startMonday to FridayFlexible hoursShift workWeekend work
$65 - $76 per hour
...Some of the industry-leading benefits enjoyed by Medical... ...and 24/7 Customer Care Line Per Diem Allowance... ...Benefits: Critical Illness, Hospital Indemnity, Accident,... ...the traveler to have experience with oncology and Med Surg... ...qualities of each team member make us better together...Hourly payWeekly payDaily paidContract workLocal areaWork from homeShift work$22.22 - $31.71 per hour
...As a not-for-profit, we support patient care, research, teaching, and community service... ...and invite all applicants to join us and experience what it means to be part of Mass General... ...and rewarding the unique value each team member brings to our organization. Our approach...Hourly payFull timeWork at officeRemote workMonday to FridayShift work- Petco seeks a Hospital Medical Leader for Vetco Total Care to guide patient care and client experience at our Dedham, MA location. You will partner with medical and operations teams to drive performance, deliver routine and complex procedures, and mentor staff. This role...Shift work
- Banfield Pet Hospital is seeking a Veterinary Hospital Shift Lead to guide the team, ensure high-quality care, and deliver exceptional client service. The Shift Lead will assist in scheduling, education about Optimum Wellness Plans, and maintaining Banfield standards....Shift work
- LasikPlus (LCA-Vision Inc.) is expanding in the Boston area and seeks team members to support front desk, administrative, clinical, and sales duties at our Burlington and Waltham vision centers. We offer cross-training, competitive hourly pay, and a benefits package including...Hourly pay
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