Director of Engineering

Director of Engineering

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

Welcome to The Mission Inn Hotel & Spa, a legendary property in the Pyramid Global Hospitality portfolio located in the heart of Riverside, California. Featuring 238 guest rooms and over 160,000 sq ft of meeting and event space, this AAA Four-Diamond, National Historic Landmark spans an entire city block and offers a truly unique and dynamic environment for hospitality professionals.

At The Mission Inn Hotel & Spa, we are proud to deliver exceptional service within a setting rich in history and architectural beauty. As a member of our team, you'll be part of a community-driven environment where collaboration and connection are at the core of everything we do. Our work is purpose-driven, rooted in preserving the legacy of this iconic property while creating meaningful experiences for every guest. We offer a wide range of opportunities across multiple departments, including guest services, food and beverage, housekeeping, sales and events, and more. Whether you are beginning your career or looking to grow within the industry, you'll find a supportive culture where your contributions are impactful and recognized. Joining our team means becoming part of a people-first culture where your development and success are a priority. If you're ready to build your career at an iconic destination known for its history, scale, and influence, we invite you to explore opportunities at The Mission Inn Hotel & Spa and apply today.

The Director of Engineering is responsible for the overall management, operation, maintenance, repair, and safety of all physical assets and building systems at The Mission Inn Hotel & Spa. This leadership role ensures that the hotel's historic integrity, luxury standards, guest satisfaction, and operational efficiency are maintained through proactive maintenance, capital planning, regulatory compliance, and exceptional team leadership. The Director of Engineering will manage projects such as Capital Improvements, Room Renovations and Kitchen Overhauls. In addition, through their direct reporting managers, they oversee all engineering personnel and contractors while managing preventive maintenance programs, life safety systems, utilities, of a first-class environment for guests and team members.

Essential Duties and Responsibilities

• Direct all daily operations of the Engineering Department.
• Develop, implement, and oversee a comprehensive preventive maintenance program for guest rooms, public spaces, restaurants, spa facilities, meeting spaces, and back-of-house operations.
• Preserve and maintain the historic character of The Mission Inn while ensuring all facilities meet luxury hospitality standards.
• Supervise the maintenance and repair of: HVAC systems, Electrical systems, Plumbing systems, Boilers and chillers, Fire life safety systems, Elevators, Pools and water features, Kitchen and laundry equipment, Building automation systems.
• Ensure compliance with all local, state, and federal regulations, including OSHA, ADA, fire codes, health codes, and environmental regulations.
• Develop and manage departmental operating and capital budgets.
• Monitor utility consumption and implement energy conservation initiatives to improve operational efficiency.
• Plan, coordinate, and oversee capital improvement and renovation projects with minimal disruption to hotel operations.
• Negotiate and manage service agreements with vendors, contractors, and suppliers.
• Maintain accurate maintenance records, inspection reports, equipment logs, and regulatory documentation.
• Lead emergency response procedures related to building systems and facility operations.
• Collaborate with Housekeeping, Food & Beverage, Front Office, Security, and Sales departments to ensure seamless guest experiences.
• Respond promptly to guest and departmental maintenance concerns while maintaining high service standards.
• Conduct regular inspections of hotel facilities to identify maintenance needs and safety concerns.
• Ensure all engineering tools, equipment, and workspaces are maintained in a safe and organized condition.
• Participate in hotel leadership meetings and contribute to strategic planning initiatives.

Leadership Responsibilities

• Recruit, hire, train, coach, and develop Engineering team members.
• Establish departmental goals and performance expectations.
• Schedule staffing levels to meet operational demands.
• Conduct performance evaluations and provide ongoing coaching.
• Foster a culture of teamwork, accountability, safety, and exceptional guest service.
• Promote continuous improvement and professional development within the department.

Qualifications

Education

• Bachelor's degree in Engineering, Facilities Management, Construction Management, or a related field preferred.
• Equivalent combination of education and extensive hospitality engineering experience will be considered.

Experience

• Minimum of 7–10 years of progressive engineering or facilities management experience.
• Minimum of 3–5 years in a leadership role within a luxury hotel, resort, or historic property preferred.
• Experience managing large-scale building systems and capital projects.
• Historic property maintenance experience is highly desirable.

Knowledge, Skills, and Abilities

• Strong knowledge of mechanical, electrical, plumbing, HVAC, refrigeration, and life safety systems.
• Working knowledge of building automation systems (BAS).
• Excellent project management and organizational skills.
• Strong financial management and budgeting experience.
• Knowledge of preventive maintenance software and computerized maintenance management systems (CMMS).
• Ability to interpret blueprints, technical manuals, and engineering drawings.
• Strong leadership, communication, and conflict resolution skills.
• Ability to prioritize multiple projects while maintaining exceptional attention to detail.
• Commitment to providing outstanding guest service and supporting hotel operations.

Physical Requirements

• Ability to walk the hotel property for extended periods.
• Frequently climb ladders and stairs.
• Occasionally lift and move up to 50 pounds.
• Ability to work in mechanical rooms, rooftops, confined spaces, and outdoor environments.
• Ability to respond to emergencies outside normal business hours.

Work Environment

• Indoor and outdoor work environments.
• Exposure to varying temperatures, humidity, noise, chemicals, and mechanical equipment.
• Availability to work evenings, weekends, holidays, and on-call as operational needs require.

Certificates and Licenses

Preferred certifications include:

• Certified Facility Manager (CFM)
• Certified Hospitality Facilities Executive (CHFE)
• EPA Universal Refrigerant Certification
• OSHA Safety Training
• Pool Operator Certification (CPO)
• Valid California Driver's License

Core Competencies

• Leadership & Team Development
• Preventive Maintenance
• Budget & Financial Management
• Regulatory Compliance
• Capital Project Management
• Historic Property Preservation
• Guest Service Excellence
• Safety & Risk Management
• Problem Solving
• Strategic Planning
• Communication
• Operational Excellence