(Snr) Manager Field process

Step into a career with ASM, where cutting edge technology meets collaborative culture. For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving. But we’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.

POSITION SUMMARY

As a Senior Manager Service you will be responsible to lead the service team to understand our customers’ needs, and provide hardware support and subsequent implementation with alignment with BUs to ensure we deliver service and value to meet even exceed customers’ expectation. As a key driver of business success, you will drive and lead strategic planning, implement growth and scalability initiatives aligned with corporate strategy in order to achieve the vision and targets.

JOB RESPONSIBILITIES

Responsible for the overall team management for hardware team, setting up the team targets based on the changing business needs and working closely with the local and global management team to ensure all targets are met; Evaluate, understand and identify current customer needs, while also anticipating future needs and building long-term sustainable relationship and solutions. Drive continuous improvement of the customer experience through team, process and support tool development. Drive and manage new product installs and subsequent process development. Leading new site start up and planning/risk assessment for readiness/execution successfully to get customer recognition and satisfaction. Define project scope and resource planning together with BU, elevate to Manager for resource gap. Support CS EE /Sales/BU as one team to success site base operation/service.

REQUIREMENTS

Bachelor’s degree or above. At least 5 years as people manager role in semi companies. Solid technical knowledge and deep business perspective in the Semiconductor industry, preferably in CVD/ALD/Furnace/EPI related. Strong industry experience that support complex instrumentation, applications and informatics. Sophisticated and solid team management skills and experience. Good command of English in paper and speaking. Apply today to be part of what’s next. We make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what’s possible through cutting-edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect. To learn more about ASM, find us at asm.com and on LinkedIn, Facebook, Instagram, X and YouTube. ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identify or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status or any other characteristic protected by law. #J-18808-Ljbffr ASM