Senior Manager, Enterprise Technology

OVERVIEW OF THE COMPANY

Fox Corporation

Under the FOX banner, we produce and distribute content through some of the world’s leading and most valued brands, including: FOX News Media, FOX Sports, FOX Entertainment, FOX Television Stations and Tubi Media Group. We empower a diverse range of creators to imagine and develop culturally significant content, while building an organization that thrives on creative ideas, operational expertise and strategic thinking.

JOB DESCRIPTION

FOX is seeking an Enterprise Technology Sr. Manager to join our Global Enterprise Support team. Reporting to the VP, Technology, this role leads a distributed team of on-site IT technicians supporting FOX television station locations across the U.S.

This is a leadership opportunity for a pragmatic, service-oriented IT leader who can bring structure, consistency, and accountability to station support operations while remaining hands-on with complex issues and continuous improvement efforts. The IT Manager will be responsible for delivering a high-quality local support experience, strengthening operational standards across sites, and ensuring station support aligns with broader enterprise tools, processes, and expectations.

The ideal candidate brings strong end-user support and infrastructure coordination experience, sound judgment in incident and escalation management, and a strong understanding of broadcast-adjacent environments, including newsroom, master control, production, and other station-critical technologies and workflows.

A SNAPSHOT OF YOUR RESPONSIBILITIES

• Lead, coach, develop, and performance manage a distributed team of 15+ on-site IT technicians across multiple station locations

• Establish and drive a consistent support model across sites, including ticket handling, escalation paths, documentation standards, service expectations, and communication practices

• Serve as a senior point of escalation for complex, high-impact, or business-critical technical issues

• Partner closely with Enterprise Support, Infrastructure, Network, Security, Identity, and other IT teams to ensure stations are aligned with enterprise tools, standards, and operating procedures

• Partner with Media Technology, Broadcast Engineering, and station stakeholders to support and integrate broadcast-critical systems (e.g., ENPS, iNews, MAM, playout automation) across newsroom, master control, production, and related operational environments, serving as a key liaison to broadcast-adjacent teams 

• Oversee end-user support services across desktops, laptops, mobile devices, peripherals, printers, collaboration tools, and other local site technologies

• Oversee operations and maintenance of the enterprise technology stack, including physical and virtual infrastructure (e.g., VMware, Nutanix), ensuring high availability, reliability, and performance

• Strengthen incident and escalation management across station support operations, driving timely resolution and clear communication during critical events

• Manage ITSM, including ticketing processes, SLA attainment, trend analysis, and continuous improvement, while designing and deploying end-to-end workflow automations across enterprise systems using modern SaaS orchestration platforms to replace manual, ticket-based processes.

• Build and maintain standard operating procedures, knowledge articles, site documentation, escalation matrices, and support playbooks

• Coordinate local network and infrastructure support activities in partnership with enterprise teams, including remote hands support, vendor dispatch, and site-level troubleshooting

• Support identity and access operations in partnership with enterprise IAM teams, including troubleshooting SSO, MFA, account access, and device readiness across platforms such as Okta, and Microsoft Entra ID

• Drive asset lifecycle management across stations, including inventory accuracy, refresh planning, deployment standards, spares, recovery, and disposal

• Contribute directly as a hands-on technical leader by resolving higher-complexity issues, supporting rollouts, improving workflows, and modernizing support practices across the station footprint

• Manage vendor relationships and coordinate external support providers where needed

• Provide regular reporting to leadership on service health, recurring issues, site trends, risks, and opportunities for improvement

• Develop and manage annual capital (CapEx) and operational (OpEx) budgets, and define a multi-year technology roadmap aligned with FOX Television Stations’ business objectives

WHAT YOU WILL NEED

• 8+ years of progressive experience in IT support, end-user services, IT operations, or a related function

• Proven experience leading and developing technical support teams

• Strong experience with end-user support and deskside support operations

• Experience coordinating local infrastructure support, including servers, network connectivity, endpoint environments, and vendor-supported systems

• Experience with ITSM and ticketing platforms, service metrics, SLA management, incident management, and escalation management

• Demonstrated exposure to broadcast, media, television, live production, or similarly time-sensitive technical environments

• Experience with enterprise identity and access platforms and device management environments, including technologies such as Okta, Duo, Microsoft Entra ID

• Strong troubleshooting, prioritization, communication, and stakeholder management skills

• Ability to operate successfully in a player-coach model with both leadership responsibility and hands-on technical contribution

• Ability to lead through ambiguity, drive consistency across distributed teams, and build strong partnerships with both technical and business stakeholders

• Willingness to travel to FOX Television Stations locations as needed 

NICE TO HAVE, BUT NOT A DEALBREAKER

• Experience leading multi-site or field support teams across distributed locations

• Experience supporting station, newsroom, production, master control, or other broadcast-adjacent technical environments

• Experience standardizing support practices across multiple sites

• Exposure to project delivery, technology rollouts, or support transformation initiatives

• Relevant certifications such as ITIL, Microsoft, Okta, CompTIA, Jamf, or related credentials

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