Senior Technical Project Manager

Role Description

We're looking for a Senior Technical Project Manager to own the end-to-end onboarding and implementation journey for new enterprise customers. You'll sit at the center of every new deployment — orchestrating the work between customers and Laurel's implementation engineers, keeping projects on track, and ensuring every go-live is high quality, not just on time.

This role is for someone who is equally comfortable in a kickoff call with a customer's executive team and a technical deep-dive with an engineer. You translate complexity into clarity, manage competing priorities without losing momentum, and treat Time to Value as a guiding metric — never at the expense of the customer experience.

What You Will Do:

• Lead end-to-end onboarding and implementation projects from signed contract through go-live and CSM handoff.
• Orchestrate deployment of the Laurel tenant and Boomi Atom in coordination with implementation engineers.
• Guide customers through technical integration setup for Microsoft Office, Email, Phone, Video Conferencing, and SSO.
• Run kickoff calls and host ongoing office hours for end users and finance teams throughout the implementation lifecycle.
• Triage issues in real time — escalating to engineering or leadership appropriately while maintaining customer confidence.
• Coordinate with CSMs on adoption strategies and active user growth as customers move through and beyond go-live.
• Maintain clear project plans, timelines, and milestone tracking across multiple concurrent accounts using tools like Asana and Microsoft Planner.
• Translate technical concepts — integration architecture, XPATH-based mapping, API behaviors — into clear language for stakeholders at all levels.
• Apply agentic AI tools and technology-enabled workflows to scale your own effectiveness and bring creative efficiency to implementation challenges.

Qualifications

• Bachelor's degree in Business Administration, Strategic Management, Management Information Systems, Computer Information Systems, or a related field.
• 5+ years of project management experience delivering complex technical implementations in a B2B SaaS environment.
• Demonstrated ability to manage multiple concurrent customer engagements without sacrificing quality or responsiveness.
• Proficiency with project management tools such as Asana, Microsoft Planner, or comparable platforms; strong task-oriented design instincts.
• Technical aptitude to work directly with engineers — experience with Boomi, XPATH, or enterprise integration platforms is a strong plus.
• Familiarity with enterprise tech stacks: Microsoft 365, SSO protocols (SAML/OAuth), email, calendar, phone, and video conferencing systems.
• Working knowledge of or strong curiosity about agentic AI tools and process automation — you use these tools, not just know of them.
• Excellent communicator across all settings: executive briefings, customer calls, written updates, and engineering stand-ups.
• PMP, CAPM, or equivalent certification is a plus.

Benefits

• To date, we've secured significant funding from renowned venture capitalists (Google Ventures, IVP, Anthos, Upfront Ventures), as well as notable individuals like Marc Benioff, Gokul Rajaram, Kevin Weil, and Alexis Ohanian.
• A smart, fun, collaborative, and inclusive team.
• Great employee benefits, including equity and 401K.
• Bi-annual, in-person company off-sites, in unique locations, to grow and share time with the team.
• An opportunity to perform at your best while growing, making a meaningful impact on the company's trajectory, and embodying our core values: understanding your "why," dancing in the rain, being your whole self, and sanctifying time.