OC Newcastle Patient Service Rep (part-time 0.75 FTE/days)

Patient Services Representative

Overlake Medical Center and Clinics has a part-time opportunity for a Patient Services Representative to join our Newcastle Urgent Care!

In this role, you will provide customer and front office services to patients for both Primary Care and Urgent Care at the Newcastle clinic. You will coordinate communications among staff, patients, and providers about patient check-in process. You will also collect records and ensure distribution to appropriate staff via the electronic medical record system (Epic) and perform clerical, scheduling, and records activities in support of patients and staff.

0.75 FTE /30 hours per week

MON, WED, THUR, SUN /8 hour day shift /645-1445

Clinic Hours 7a-10p / Clinic open 365 days per year

Qualifications

• High school diploma or GED required.

• Minimum 1 year of administrative experience in a medical facility preferred. Previous physician office, hospital or other frontline customer contact experience in a business setting also preferred.

• Demonstrated ability to provide exceptional customer service.

• Excellent telephone etiquette.

• Demonstrated strong communication skills and ability to work effectively with people in stressful situations.

• Ability to multi-task, be organized and detail oriented.

• Demonstrated proficient computer keyboard skills.