Part Time Receptionist

Job Description

Job Description

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About Utah Legal Services

Our mission is to provide high-quality civil legal aid without cost to people who are unable to afford legal representation or are facing disadvantages, ensuring meaningful access to justice, and promoting education, stability, safety, and protection.

Equal Justice Under Law is one of our nation’s most basic principles. However, economic realities often leave these promises unfulfilled. This is where Utah Legal Services comes in. Since our inception as a nonprofit in 1976, ULS has been committed to making equal justice a reality by providing free services in civil legal matters. Last year, ULS assisted over 9,000 clients with legal issues related to their basic needs, such as housing, family safety, and income security. More than 70 attorneys and legal professionals, working remote and in person, deliver client services from four regional offices in Ogden, Salt Lake City, Provo and St. George. Join our team and help us level the playing field for low- income Utahns, ensuring everyone has a voice in the legal system.

Position Summary

The Part-Time Receptionist serves as the first point of contact for clients, visitors, and callers at Utah Legal Services. This role is essential in creating a positive and welcoming experience. Responsibilities include managing the front desk, answering and directing incoming calls with care and professionalism, providing exceptional customer service, and supporting administrative tasks to help our office run smoothly. As a key member of our team, the receptionist helps ensure that each person feels respected, supported, and heard from the very first interaction.

Key Responsibilities

• Open the office at the beginning of the day, ensuring all systems and spaces are prepared for operations.
• Review voicemails and return calls in a timely manner. 
• Greet clients and visitors warmly and direct them to the appropriate personnel or meeting rooms.
• Maintain a professional and welcoming reception area.
• Answer, screen, and forward incoming phone calls in a courteous and timely manner.
• Respond to general inquiries or route them to the appropriate department.
• Provide basic and accurate information to clients calling Statewide reception
• Schedule appointments and maintain the firm’s calendar.
• Assist with filing, photocopying, scanning, and data entry.
• Receiving, scanning, and uploading incoming mail. 
• Distribute mail and packages to appropriate staff members.
• Print and send outgoing mail.
• Assist clients with intake forms or other documentation as needed.
• Handle confidential client information with discretion and in compliance with the firm’s policies.
• Ensure the reception area is clean and stocked with necessary supplies, such as brochures and forms.
• Monitor and restock office, breakroom, and supply room as needed.
• Close the office at the end of the day, securing the premises and ensuring all equipment is properly shut down.

Qualifications

• High school diploma or equivalent required.
• Spanish speaking strongly preferred but not required.
• Previous experience in a receptionist or administrative role preferred.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and general office equipment.
• Capable of using de-escalation skills when interacting with difficult applicants. 
• Strong verbal and written communication skills.
• Ability to maintain professionalism and confidentiality at all times.
• Excellent organizational skills and attention to detail.
• Ability to work independently and prioritize tasks effectively.
  
• Must be at least 18 years of age.

Work Schedule

In Office: Tuesday, Wednesday, and Thursday, 9:00 AM – 3:00 PM.

Remote: Friday 9:00 AM – 3:00 PM

Job Factors/requirements

• Ability to sit for extended periods and perform repetitive tasks, such as typing.
• Occasionally lift and move office supplies or files up to 30 pounds.
• Must have a reliable method of transportation.
• Hybrid position working in office 3 days per week. 

Reports to : Lead Receptionist

Hourly rate: $18

FLSA Status: This is part time non exempt position.

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