Senior Business Analyst

Our client operates at the crossroads of energy and home services, fueled by the vision of a smarter, cleaner future. Committed to developing groundbreaking solutions, they aim to streamline their customers' lives by providing energy, protection, and smart services for their homes and businesses. The Senior Business Analyst will be responsible for the identification of solutions to meet the business needs of both internal and external clients and stakeholders. This position will specifically work within the Consumer Home Energy Customer Success Organization reporting into the Cross Functional Projects and Strategy team supporting initiatives facilitating the delivery of projects, products, and enhancements. The ideal candidate would have experience in both agile (scrum/kanban) and waterfall project execution methodologies. This position will include a wide variety of tasks and requires the Analyst to grow their agile and product knowledge, multi-task, and be very flexible with changing business and team priorities. Essential Duties/Responsibilities Interacts with business stakeholders and subject matter experts to understand project charters, business cases and objectives to gather, document and analyze business needs and translate to requirements or user stories for project execution and delivery. Utilizes business experience and skills to assess and advise on the practicality of alternatives, mitigating technical limitations with operational realities, to produce fit-for-purpose solutions. Apply available standards, methods, and tools in an effective way to produce deliverables for design, testing and implementation. Takes responsibility for investigative work to determine the business requirements that provide value to both internal and external customers. Works collaboratively with management, employees, and project and development teams to execute on prioritized work and ensure objectives, timelines and quality are met as expected. Builds and maintains strong relationships with all project stakeholders, including IT and business stakeholders. Provides level-of-effort regarding scope and complexity of business analysis deliverables and holds him/herself/themselves to the commitments made for business analysis deliverables. Manages requirements gathering and application gap analysis. Maps process in both current and future state to identify optimization, improvements and controls. Supports project teams through all aspects of project execution including discovery, requirements gathering, user story creation, execution of testing. Facilitates User Acceptance Testing, including defect management. Minimum Requirements Bachelor’s degree preferred; experience may be considered in lieu of a degree. 2+ years of experience in energy industry environment. Minimum of 5 years of experience in analyzing and developing business processes and participating in business processes and system improvement efforts. Minimum of 5 years’ experience working in agile product teams or project-based teams. Experience working with stakeholders who have competing priorities and gaining alignment to deliver value‑add projects and features. Preferred Qualifications Experience with utilizing project management methodologies including waterfall, scrum, and kanban. Experience serving as a product owner on a team, project, or initiative. Collaboration on user experience planning with cross‑functional design and development teams. Ability to deliver real and measurable results. Strong verbal and written communication skills. Excellent interpersonal and leadership skills. Collaborative team player. Strong process mapping abilities. Experience working and presenting with senior leadership. Additional Knowledge, Skills and Abilities Knowledge of project management methodologies including waterfall and agile. Knowledge of business analysis tools and techniques. Knowledge of agile, kanban, and scrum ceremonies. Experienced user of Microsoft Excel, Word, PowerPoint, Power BI, Visio and agile planning tools such as Azure DevOps. Strong problem‑solving, organizational, and time management skills. Able to work independently and adaptable to changing priorities. #J-18808-Ljbffr