Chief Digital Officer
UFCU Main
Chief Digital Officer
UFCU is advancing toward becoming a market-leading, technologically advanced credit union. We're seeking a transformative Chief Digital Officer—senior leader to architect and drive UFCU's digital member experiences, product excellence, roadmap, and platform modernization. This role leads enterprise-wide digital strategy, true Agile delivery (SAFe or equivalent), and performance across online banking, mobile, contact center, payments ecosystems, onboarding flows, and personalized commerce.
Reporting to the EVP, Chief Strategic Growth & Digital Officer, this leader owns digital growth and adoption OKRs, KPI-driven product outcomes, and enterprise-level stakeholder alignment.
Our Credit Union founded in 1936 and has grown to serve members throughout Texas and beyond. At UFCU, we are more than just a financial institution, and our people are more than just employees. We are dedicated to our purpose of empowering our Members to achieve financial success and build brighter futures. In pursuit of our aspiration that UFCU is loved by millions of Members and built to thrive for generations, we are guided by our values:
Purposefully Member-Obsessed: We are driven by a profound sense of empathy to deeply understand our Members' needs and preferences, what brighter futures means to them, and the obstacles in their way. We act in our Members' best interests, forever seeking to empower their financial success.
Possibilities Reimagined: We are inspired to courageously experiment, learn, and iterate in pursuit of positive impact for our Members, UFCU, and coworkers. We challenge assumptions, embrace diverse perspectives, and make use of data and insights.
Performance Excellence Rooted in Unwavering Integrity: We do the right thing, always. We champion teamwork, accountability, continuous improvement, and celebrate successful outcomes of others, fostering an inclusive environment of excellence and collaboration.
Essential Functions:
- Digital Strategy & Platform Leadership
- Performance-Driven OKRs & KPIs
- Enterprise Agile & Product Leadership
- Digital Growth, Personalization & Member Engagement
- Platform Modernization & Emerging Technologies
- Executive Influence & Stakeholder Management
- Other
Education & Experience:
- Minimum Requirements
- Technical & Domain Expertise
- Technical Core Competencies
- Preferred Certifications
- Competencies
Physical Demands
Work Environment
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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