Customer Service Representative - State Farm Agent Team Member

Responsive recruiter


Benefits:

• Training & development
• Bonus based on performance
• Competitive salary

About Our Agency

At the Mary Beth Burgess State Farm Agency, we are committed to helping individuals, families, and businesses protect what matters most through personalized insurance and financial services. Since becoming a State Farm Agent in 2006, Mary Beth has built an agency centered on strong relationships, exceptional customer service, and a commitment to the local community.

With more than 40 years of combined State Farm team experience, our award-winning agency takes pride in creating a supportive, family-oriented environment where team members can grow, learn, and make a difference. We value teamwork, professionalism, and helping others while serving customers throughout North Carolina and beyond.

If you're looking to join a team that values people, community involvement, and career development, we'd love the opportunity to meet you.

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Mary-Beth Burgess - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.


We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.


RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

We have 2 locations
1460 Dale Earnhardt Blvd, Kannapolis, NC 28083
8829 Arbor Creek Dr, Charlotte, NC 28269

Compensation: $21.00 - $25.00 per hour


We're Hiring!

This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. We are an established, growth-oriented agency with a team of highly motivated individuals. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you.
About Our Agency

• Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
• We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, College Planning, Health Insurance, and Renters Insurance.

If you want a career, not a job, then we encourage you to apply

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.