Exemptions Processor

Exemptions Processor

NYC Department of Finance (DOF) is responsible for administering the tax revenue laws of the city fairly, efficiently, and transparently to instill public confidence and encourage compliance while providing exceptional customer service. DOF's Property Exemptions Administration (PEA) oversees and executes property tax benefits for a diverse array of entities and individuals. PEA's core responsibilities encompass the examination, processing, and management of applications for exemptions and abatements. These benefits extend to commercial and industrial properties, residential multi-family construction, new one- to two-family construction, government entities, and non-profits, as well as renters and homeowners, including members of the clergy, seniors, people with disabilities, and veterans. PEA is committed to ensuring the accessibility of property tax benefits for all eligible constituents. PEA is seeking a highly motivated and organized Exemptions Processor to process multiple exemptions and abatements program categories and ensure these are applied to appropriate property owner and borough, block, and lot (BBL) in NYC. Reporting to the Exemptions Supervisor, the selected candidate's duties and responsibilities include, but are not limited to:

• Review, research and process applications for multiple property tax Abatements and exemptions programs, using standard operating policies and procedures (SOPs), training material, or reference guides.
• Identify and apply the correct procedures to make the required, or necessary adjustment(s), to exemption and abatement records.
• Update renter and homeowner applications into databases, to ensure that the appropriate tax abatement credit, or exemption, is allocated to the correct property.
• Ensure accuracy of all data and applications being processed.
• Respond to inquiries from internal and external parties, including customers and their proxies.
• Access applicant data and documentation from multiple sources for review; verify completeness and make needed updates in appropriate databases.
• Contact applicants or their proxies via phone or email, to discuss their application status, or to explain the application procedures.
• Utilize the agency's Property Tax System (PTS) to process exemptions and abatements applications for multiple PEA programs.
• Interchange between different programs based on changes in workload priorities within the division to meet processing deadlines.
• Perform special projects as assigned.

Additional Information: In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. This position may be eligible for remote work up to 2 days per week, pursuant to the Remote Work Pilot Program agreed between the City and the Collective Bargaining Unit representing employees serving in the civil service title.