Late Evening / Overnight Member Services Representative

Job Description

Job Description

Who We Are:
At Planet Fitness our mission has always been to enhance people's lives by providing a high-quality fitness experience in a welcoming judgement free environment. We are proud to be a franchisor and operator of one of the largest and fastest-growing fitness centers worldwide with over 2,000 locations!

Who You Are:
All of our Team Members at Planet Fitness share one thing in common - a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone!

Characteristics that will make you a perfect match for our Overnight Custodian / Member Services Representative position:
You:

• A habitually active night owl! Can work a 7pm 12am shift and then after training move up to a 10pm to 4am shift.
• Exhibit an energetic, positive and upbeat attitude.
• Attention to detail.
• Have a passion for delivering a consistent and exceptional experience to our members, guests and fellow PF Team Members.
• Pride yourself on your work while being punctual, reliable, dependable and trustworthy.
• Strong work ethic, self-starter, independent thinker and problem solver.
• Handle all interactions with diplomacy and exhibit a genuine motivation for helping others.
• Act with integrity and show respect for everyone around you.
• Exhibit strong communications skills and have the ability to listen and empathize.
• Inspire and motivate others to achieve their goals.
• Are a quick study with the ability to apply what you have learned during online and hands on training.

Job Summary
Overnight Custodian / Member Services Representative
The Overnight Custodian / Member Services Representative is responsible for the overall cleanliness of all areas of the facility to ensure a positive member experience as well as providing a superior level of customer service to Planet Fitness members, prospective members, and guests. Please note this Planet Fitness facility is open 24/7 and therefore this position requires both Custodial and Member Services responsibilities and duties.

Daily Duties and Responsibilities
Custodial:

• Thoroughly clean and sanitize all restrooms and locker room areas
  
  • Including but not limited to: shower stalls, changing stalls, toilets, sinks, floors, mirrors, lockers, etc.
• • Clean, organize, and restock locker maintenance rooms
• Thoroughly clean and sanitize fitness equipment and gym floor
  
  • Including but not limited to: operating floor scrubber, vacuuming, mopping, dusting, sanitizing all surfaces
• Thoroughly clean and sanitize the Black Card Spa equipment
  
  • Including but not limited to: interior/exterior of tanning beds, hydromassage beds and massage chairs, walls, doors and floors.
• Maintain, clean and restock all storage/maintenance closets and areas for cleaning supplies
• Emptying all trash receptacles in the facility and disposing of trash.
• Dusting fans, walls, ceilings, ceiling tiles and signage.
• Stock all areas of the facility with proper supplies/paper products
• Proficiency in handling basic maintenance repairs.
• Promptly address maintenance and facility concerns such as broken/missing equipment, leaky faucets, etc.

Member Service Representative:

• Greet members, prospective members and guests as they enter and exit, assisting with questions and concerns.
• Perform member related functions such as sign ups, contact/billing information updates, cancellations, collecting unpaid balances, transferring memberships and processing retail transactions.
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Perform prospective member calls and tours of the facility when needed; assessing their membership needs.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Ensure safety of members, team members and club property

About Your Qualifications/Requirements:

• Ability to work the 3rd shift 10:00 pm to 6:00 am
• Custodial experience is preferred.
• Prefer some experience in a customer service environment.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.
• Basic computer and Point of Sale proficiency.
• Willing to become CPR/AED Certified (Training provided by Planet Fitness)
• Bilingual preferred but not required (English/Spanish)

Physical Demands of the Overnight Custodian / Member Service Representative:

• Continual standing and walking during eight-hour shift.
• Continual reaching with hands/fingers/arms during shift.
• Occasional climbing, balancing, twisting, kneeling and crouching in small areas during shift.
• Must be able to occasionally lift up to 75 pounds.
• Occasional moving and repositioning of heavy exercise equipment
• Will occasionally encounter toxic chemicals

More Reasons to Join Our Team:

• Awesome and fun work environment!
• Free Black Card membership while employed + a free Black Card membership for one family member living within the same household.
• Employee discounts on Planet Fitness branded merchandise.
• Advancement Opportunities.
• Flexible Schedules.

Health and Safety Requirements: Our members and our team members are our top priority! Planet Fitness follows super-strict safety and cleaning protocols and every team member is responsible for contributing to a safe and healthy workplace. Team members are expected to be active participants in health and safety by following all applicable policies and protocols, reporting unsafe conditions and/or at-risk behaviors to leadership and conducting work in a safe manner.