Overnight Call Taker (Customer Service Rep)

Overview Superior Air‑Ground Ambulance Service of Indiana, Inc. (Superior Ambulance Service) started in 1959 with one ambulance and now is the largest independent, locally owned, and operated emergency medical services provider in the Midwest. It employs more than 2,500 licensed EMTs, Paramedics and Nurses and operates a fleet of more than 500 ambulances across Illinois, Indiana, Ohio, Michigan, and Wisconsin. Superior also provides critical care, helicopter, and fixed‑wing emergency medical transportation. Responsibilities Answer, screen, and direct calls for the entire company Distinguish the need for emergency transportation Pre‑arrange transport for facilities while determining the level of care needed for patients Arrange specialty and critical care transportation Provide information and assistance for customer service inquiries as needed Communicate with multiple departments and EMS personnel Provide supportive information to customers to assist them in arranging appropriate transport Develop effective solutions for customer service issues Direct calls to the flight desk as appropriate Other duties as assigned Qualifications Pleasant, professional phone manner Detail oriented Typing speed of 30 wpm or better Ability to excel in a high‑stress environmentAdapt to frequently changing policies Ability to learn policies and procedures for facilities and recognize when to apply them Medical background is a plus EMD certification will be required within 1 year of employment Superior Air‑Ground Ambulance Service of Indiana, Inc. is committed to attracting and retaining the best talent. We are an affirmative action/equal opportunity employer. Qualified applicants of all backgrounds are encouraged to apply. M/F/D/V. #J-18808-Ljbffr