Technical Customer Service Representative I

SGS Consulting

Illinois

Job Responsibilities:

Receive and accurately process customer orders.
Verify and edit customer orders for completeness.
Enter orders in LN, eLogia, and ESP-REP systems.
Address customer inquiries and resolve issues related to delivery, complaints, and product availability.
Maintain an accurate customer order database.
Generate inter-departmental inquiries for product availability and expedite requests.
Evaluate stock availability against shipping schedules.
Perform other duties as assigned by the Customer Service Supervisor or Manager.

Skills:

B2B Customer Service (Technical Products)
Order Management & Processing Accuracy
ERP/CRM Systems (SAP, Salesforce, LN, eLogia, ESP-REP)
Customer Issue Resolution & Communication
Data Management & Attention to Detail
Inventory & Order Fulfillment Coordination
Microsoft Office (Excel, Outlook, etc.)
Technical Aptitude & Problem-Solving

Education/Experience:

3+ years of customer service experience in a technical product line (B2B preferred).
Two years of college or technical schooling, or five years in a technical position.
Proficiency in Microsoft Office
Experience in an ERP or CRM system, SAP or salesforce preferred

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Vacancy posted more than 2 months ago

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