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Customer Service Specialist

Full-time

10x Genomics

The Customer Service Specialist manages the full commercial order lifecycle for 10x Genomics customers and distributors worldwide. This role encompasses case management, order processing, RMA coordination, new customer onboarding, and proactive cross-functional coordination. CS specialists ensure orders move cleanly from receipt to fulfillment with minimal friction for customers and internal teams alike. Order Management Process inbound purchase orders (direct and distributor) in ERP (Oracle) and CRM (SFDC) Validate PO accuracy against pricing, terms, and product configuration, and process orders within defined SLA Manage order modifications, cancellations, and backlog (or backorder communic...

Vacancy posted 1 day ago
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