Customer Experience & Office Coordinator

Job Description

Job Description

Benefits:

• Bonus based on performance
• Dental insurance
• Health insurance
• Paid time off
• Training & development
• Vision insurance

Customer Experience & Office Coordinator Five Star Bath Solutions | San Antonio, TX

Join Our Team!

Five Star Bath Solutions is looking for a friendly, energetic, and organized individual to join our growing team at our new location in San Antonio!

We're looking for someone who enjoys talking with people, takes pride in helping customers, and is comfortable managing a variety of daily responsibilities.

Experience is a plus, but personality, initiative, and a willingness to learn are what matter most! We'll provide training on our products, services, and processes.

What You'll Do

• Customer Service: Provide friendly, professional assistance to customers by phone, in person, and through follow-up communications.

• Customer Outreach: Make outgoing calls to customers and prospective customers, answer questions, follow up on inquiries, and help schedule appointments.

• Office Reception: Welcome customers and visitors to our office, creating a positive first impression of Five Star Bath Solutions.

• Scheduling & Calendar Management: Schedule appointments, manage calendars, coordinate with team members, and help keep everyone organized.

• Product Champion: Learn about our bathroom remodeling products, features, and benefits so you can confidently introduce them to customers and answer basic questions.

• Office Support: Assist with everyday office activities, maintain organized records, and support our sales and operations teams.

• Take Initiative: Identify tasks that need attention, solve everyday problems, and help keep the office running smoothly.

Who We're Looking For

• Friendly, outgoing, and comfortable interacting with people

• Excellent communication and interpersonal skills

• Organized, dependable, and detail-oriented

• Comfortable making outbound phone calls

• Able to multitask and manage changing priorities

• Self-motivated with a positive, can-do attitude

• Comfortable using computers, email, calendars, and basic office software

• Eager to learn about our products and services

• Willing to pitch in wherever help is needed

Experience & Qualifications

• Previous customer service, retail, hospitality, or office experience is helpful but not required
  
  
• Basic computer and phone skills

• High school diploma or equivalent preferred

• Training provided!

Why Join Five Star Bath Solutions?

We're a growing, locally owned bathroom remodeling company dedicated to helping homeowners create beautiful, comfortable, and safer bathrooms.

We value teamwork, excellent customer service, and people who take ownership of their responsibilities.

This is a great opportunity for someone looking to build their skills, gain experience, and grow with a successful local business.