Operations Supervisor

Job Description

Job Description

Operations Supervisor

Location: Webster, TX

Job Type: Full-Time

FLSA Status: Non-Exempt (Hourly)

The Bio Dude Inc. is seeking an experienced Operations Supervisor to oversee daily operations across multiple departments including Customer Care, Animal Care, Wholesale, and Marketing. This role requires strong leadership, exceptional organizational skills, and the ability to manage cross-functional workflows in a fast-paced environment.

The Operations Supervisor ensures the accuracy, safety, and efficiency of daily operations while maintaining high standards of communication, professionalism, and customer satisfaction.

• Hours: Monday–Friday, 7:30 AM – 4:30 PM and occasionally 9:30AM until 6:15PM as needed.
• Alternating Saturdays: 9:00 AM – 5:00 PM
• Average: 40 hours per week (hours subject to change)

Available after 60 days of employment:

• Paid Time Off (PTO)
• Health Insurance (Blue Cross Blue Shield of Texas)
• Dental and Vision Coverage (Humana)
• Company-Sponsored Life Insurance ($50K)

Available after one (1) year of employment, including:

• 401(k) retirement plan
• Holiday Pay
• Supplemental insurance coverage through GlobeLife.

• Supervise, coach, and support associates across designated departments.
• Conduct performance evaluations, manage timecards, and ensure schedule accuracy.
• Maintain clear communication and documentation related to attendance, performance, and conduct.
• Act as a keyholder, opening and closing the facility each scheduled shift.

• Oversee daily warehouse and showroom operations to ensure productivity and compliance with company standards.
• Maintain compliance with OSHA and internal safety protocols.
• Track inventory, losses, and other operational data for management review.
• Ensure the facility is clean, organized, and meets company presentation standards.

• Collaborate with the Inventory Specialist to maintain accurate stock levels and enforce standard operating procedures (SOPs).
• Conduct regular inventory audits and minimize shrinkage.
• Support freight operations, including loading and unloading shipments as needed.
• Assist in preparation for trade shows and events, ensuring all equipment and materials are in working order.

• Maintain effective communication between departments to ensure operational alignment.
• Partner with Marketing, Wholesale, and Customer Care to coordinate promotions, projects, and events.
• Address customer escalations and support conflict resolution professionally and promptly.
• Keep staff informed about product changes, new procedures, and company updates.

• Manage operational platforms such as:
  • Shopify, SKULabs, Amazon Seller Central, ShipStation, Klaviyo, Smile.io, VerifyPass
  • Google Workspace, Slack, Nextiva, Front (shared inbox)
  • HR Solutions/Prism (time and attendance)
• Audit platforms regularly to ensure data accuracy and consistency.

Required:

• High school diploma or equivalent
• 5+ years of experience in management, warehouse, or shipping operations
• Experience in exotic animal care
• Strong communication, organization, and leadership skills

Preferred:

• Bachelor’s degree in Business, Management, or related field
• Forklift certification

• Attention to Detail: Ensures accuracy and thoroughness in all tasks.
• Leadership: Inspires, motivates, and directs teams effectively.
• Dependability: Consistently reliable and responsible.
• Problem Solving: Identifies issues and develops effective solutions.
• Adaptability: Performs well under pressure and adjusts to changing priorities.
• Professionalism: Models respect, clear communication, and ethical conduct.
• Collaboration: Builds positive relationships across departments.

• Ability to lift and move materials up to 50 lbs.
• Ability to perform frequent standing, walking, bending, and reaching.
• Comfortable working in warehouse and office environments.

The Bio Dude Inc. specializes in creating bioactive environments and quality care solutions for reptiles and amphibians. We pride ourselves on scientific integrity, animal welfare, and exceptional customer service. Our team operates with passion, teamwork, and respect — and we’re looking for leaders who share those values.

Join our team and help us grow a company built on curiosity, care, and innovation. Apply today!

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.