Medical Office Clerk

Job Description

Job Description

Medical Office Clerk

Our Company Promise:

We are committed to providing our Employees a stable work environment with equal opportunity for learning and personal growth. Vighter’s Mission is to provide efficient, fast, high quality healthcare staffing to our clients. Our Culture’s 5 key elements are crucial to the effectiveness of our employees in accomplishing our mission. These elements are:

• Dependability
• Integrity
• Personability
• Transparency
• Responsiveness

Creating and cultivating this Culture within the organization is our commitment to our employees. Above all, Vighter employees will be provided the same concern, respect, and caring attitude that they are expected to share externally with every Vighter Client and Customer.

Summary:

Vighter is recruiting Medical Office Clerks to provide patient care support at the Naval Medical Center, San Diego, CA.The Medical Facilities in and around San Diego are rated as a complex medical facility, therefore provides care to Active-Duty Military, Veterans, Veterans and Family members locally and from surrounding states. The Medical Office Clerk provides administrative, clerical, and customer service support for military treatment facilities (MTFs), outpatient clinics, specialty care clinics, and ancillary healthcare departments located at Naval Base San Diego.

The Medical Office Clerk serves as a primary point of contact for military personnel, beneficiaries, retirees, civilian employees, contractors, and family members seeking healthcare services. This position is responsible for patient scheduling, appointment management, medical records support, referral coordination, patient registration, customer service, and administrative support functions while ensuring compliance Defense Health Agency (DHA) and military healthcare regulations. The Medical Office Clerk contributes directly to patient satisfaction, operational efficiency, healthcare access, and mission readiness by ensuring accurate administrative support for clinical operations.

Vighter is a Service Disabled, Veteran Owned Small Business that is accredited by both the Joint Commission and ISO-9001. With our dedication to continuous improvement, Vighter assists in the provision of the highest standards of care.

Principle Accountabilities:

• Serves as the primary point of contact for patients, visitors, military personnel, beneficiaries, and healthcare staff.
• Greets patients in a professional, courteous, and customer-focused manner. Provides information regarding clinic procedures, appointment requirements, referral processes, and healthcare services.
• Assists patients with check-in and check-out procedures.
• Responds to patient inquiries in person, by telephone, and through electronic communication systems. Directs patients to appropriate departments, clinics, and healthcare resources.
• Maintains a professional appearance and demeanor consistent with military healthcare standards.
• Schedules, reschedules and cancels appointments using military healthcare scheduling systems.
• Verifies provider availability and appointment requirements.
• Coordinates appointments among primary or specialty care, ancillary services and diagnostic departments.
• Maintains appointment schedules and provider templates.
• Assists with appointment reminder processes and patient notification activities.
• Identifies scheduling conflicts and works to maximize provider utilization and patient access.
• Supports access-to-care initiatives and appointment availability goals.
• Maintains, updates, and manages patient administrative records within authorized healthcare information systems. Supports record requests in accordance with HIPAA, Privacy Act, and military healthcare requirements.
• Assists with medical record retrieval, scanning, indexing, filing and document management activities.
• Verifies patient demographic information and updates records as necessary.
• Ensures documentation is properly maintained and safeguarded.
• Assists healthcare providers with administrative documentation requirements.
• A deep sense of purpose and dedication to the United States and our U.S. Military Veterans, their Families, and other patients as assigned.
• An unshakeable adherence to quality and continuous process improvement.
• An apolitical, patient-centered focus that drives to enhanced care and patient satisfaction
• Knowledge of regulations (HIPAA/Privacy Act) regarding the confidentiality of patient medical records and information as well as Personally Identifiable Information (PII).
• Performs other duties that may be assigned from time to time.

Knowledge and Skills :

• Must have exceptional customer service skills.
• Employees shall be technically proficient in the skills necessary to fulfill the job requirements, including ability to speak, understand, read and write English fluently.
• Ability to work in a fast-paced changing environment with limited supervision
• Excellent organizational, scheduling and prioritization skills.

Education:

• A high school diploma or equivalent is required.

Qualifications:

• A minimum of 6 months of administrative, clerical, customer service, medical office, or healthcare support experience.
• Exceptional communication skills, both written and verbal.
• Strong team building skills and ability to motivate others.
• Team-player mindset and willingness to collaborate

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Opportunities for advancement
• Paid sick time
• Paid time off
• Referral program
• Vision insurance

Benefits:

• Competitive hourly rate + health and welfare paid in cash and comprehensive benefits package, with Medical, Dental, and Vision insurance available for W2 full-time employees.
• Company-paid basic Life and AD&D insurance. Best in class rates for Voluntary life insurance.
• Vacation accrual and paid holidays (Per SCA Rules).

Physical Requirements:

• Must be able to stand or sit for more than 8 hours per day.
• Must be able to use an elevator or walk up & down stairs.
• Must be able to lift up to 40 pounds and carry up to 10 feet.
• Must be able to routinely grasp or handle objects, use finger dexterity, bend elbows/knees and reach above and below shoulders.
• Must be able to read and interpret handwritten and typewritten print.
• Must be able to communicate by voice and detect sound by ear.
• Must be able to perform duties in an indoor office or outdoor environment.
• Must be able to pass a criminal background investigation.
• Must undergo Urine Drug Screening (UDS).
• Must be a Citizen of the United States or legally authorized to work in the United States of America.

Similar Title

• Patient Service Representative (PSR)
• Patient Access Representative
• Medical Receptionist
• Medical Administrative Assistant
• Medical Records Clerk

Vighter LLC is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

In accordance with recent Executive Orders (EO 14151, EO 14168 and EO 14173,) Vighter LLC is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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