Investment Advisor Associate

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About Columbia Credit Union

Columbia CU is a full-service financial institution with $2.3 billion in assets, over 100k members and we pride ourselves in our commitment to “Making Life Better” in the communities we serve. Since 1952, our commitment toward “Making Life Better” has earned us accolades and we are honored to be the recipient of several local community recognitions:

• Best of Clark County Award / The Columbian: 2008-2025
• Best in Business Award / Vancouver Business Journal: 2013-2025
• Corporate Philanthropy Award / Portland Business Journal: 2017-2025

Columbia CU Guiding Principles

Vision : The most trusted, respected, and sought-after financial institution, providing innovative solutions and support for our employees, members, and communities we serve.

Mission : Bringing people together to make life better for themselves and their communities.

Value Proposition: Earning your trust with knowledgeable people and digital options so you can bank “Columbia” how and when you want.

Leadership Philosophy: Leaders at Columbia CU inspire enthusiasm and accountability that drive our mission. Leaders build engagement and communicate honestly and openly. By rallying everyone around our shared vision, Leaders model and expect the best from individuals and teams.

Core Values

People - We have a passion for helping each other and our members.

Community - We have a passion for contributing to the success and growth of the communities we serve.

Financial Wellness - We have a passion for providing the financial education, tools and assistance that create financial wellness and stability for our organization, each other, our members and the communities we serve.

Benefits

• 100% paid Medical, Dental, Vision for employee - eligible the 1st of the month following hire date
• Accrued PTO, Paid sick time, Accrued Extended Sick Time and 11 Paid Bank Holidays
• Work from home option in Washington or Oregon state only: can be considered after on-site training has been completed and all work from home requirements are met.
• 401k Match- 100% match up to 6% employee contribution
• Tuition Assistance
• And More!

About The Role

Provides full support to the Advisors (Investment Representatives) and VP Investments and Insurance Group, ensuring client satisfaction through direct client contact, frequent contact with vendors, daily interaction with operational employees, and adhering to regulatory standards. Duties include executing insurance and investment buy and/or sell orders for assigned clients and taking appropriate action on behalf of Advisors on their clients' accounts, maintaining files, preparing client documents and researching client issues. Through its relationship with CUSO Financial Services, LP. (CFS*), Columbia Credit Union is seeking an Investment Advisor Associate to join its Investments and Insurance team.

RESPONSIBILITIES

• Supports Columbia CU Mission and Corporate Values.
• Possesses working knowledge of investment and insurance products and services offered.
• Answers phone calls, greets in-person visitors, and maintains department calendars. Coordinates meeting schedules with existing clients, new prospects, and product providers for self and Advisors.
• Takes orders from clients and places them for execution. Working with moderately complex and confidential documents and reports, answers easy to moderate client service questions related to their accounts.
• Transacts business on behalf of self and the Advisors as necessary; reviewing and processing investment and insurance transactions as authorized. Manages own (and assists Advisors with their) back-to-representative (btr) administration.
• Develops and maintains long-term relationships with clients. Listens empathetically to clients and gathers facts, analyzes total needs, and makes responsible recommendations.
• Prospects for new clients responding to assigned branch referrals, attending Columbia CU benefit partner events, and participating in membership/public seminars.
• Meets established minimum existing client and prospective calls.
• Generates new sales appointments, increasing client engagement and revenue, using effective and compliant phone, digital and/or mail initial-outreach and follow-up to assigned book of business.
• Must be familiar with Money Guide Pro and Albridge reporting as well as Broker Dealer's trading platform. Understands and uses My Portfolio View and Build My Profile with clients. Ensures all client information is properly tracked in the Broker Dealer's CRM platform Notes section.
• Provides baseline research support for self and Advisors, including product, AUM and client segmentation of investment and insurance portfolios.
• Creates and updates various reports on weekly, monthly or annual basis for management, sales, compliance, or member-facing use.
• Comply with Federal, State, Broker Dealer, and Columbia CU regulations, policies and procedures. Process incoming business to multiple companies, meeting FINRA and state insurance regulatory requirements. Assists management and department staff to ensure all FINRA and insurance audit requirements are met, including assisting in audit preparation.
• Assists management by working closely with Columbia CU marketing and Broker Dealer compliance departments to ensure Investments and Insurance Group advertising and materials are reviewed and approved by Broker Dealer then properly archived per document retention requirements.
• Other duties as assigned.

REQUIREMENTS

• Proficient knowledge of the investment and insurance industry. Holds Series 7 and 63/65 or 66 Registrations and State Insurance License.
• Bachelor's degree in a business-related field and/or an equivalent combination of education and experience.
• 2-5 years' experience in financial services and/or investment industry experience.
• Pass Broker Dealer's background review.
• Understand appropriate paperwork and procedures necessary to make transactions.
• Ability to prioritize and work either independently or as part of a team.
• Detail oriented with strong organizational and client services skills.
• Excellent written and verbal communication skills.
• Proficient with MS Office Suite, including Word, Excel, Outlook and Power Point
• Be comfortable exercising judgment, evaluating a situation and deciding.
• Self-starter with a passion for exploring the role investments and insurance play in “making life better” for our member-investors.
• Rigorously maintain confidentiality and positively influence and instill trust using approved methods to authenticate people in person, digitally, and on the telephone.
• Professional appearance, scheduling reliability, and ability to build and maintain a cooperative rapport with colleagues.

COMPENSATION

• $23.00-28.00/ hour

Columbia Credit Union follows all required COVID 19 health protocols

Equal Opportunity Employer/AA

Must be 18 or older to apply

• Representatives are employed by Columbia Credit Union and registered through CUSO Financial Services, LP, (Member FINRA/SIPC). CFS is a broker-dealer and Registered Investment Advisor with a stable track record of serving the investment needs to credit unions and their members. To learn more about CFS visit

Experience

• 2 year(s): Financial Services and/or investment industry

Education

• Bachelors or better in Finance or related field

Licenses & Certifications

• State Insurance License
• Series 66
• Series 7
• Series 63/65

Behaviors

• Enthusiastic: Shows intense and eager enjoyment and interest
• Functional Expert: Considered a thought leader on a subject
• Team Player: Works well as a member of a group
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Dedicated: Devoted to a task or purpose with loyalty or integrity