Customer Service Representative

Job Description

Job Description

We are looking for a Customer Service Representative to support a manufacturing organization in Lombard, Illinois through a Contract assignment. In this role, you will serve as a key point of contact for customers, handling questions with care while delivering accurate and timely assistance. The position is well suited for someone who communicates clearly, stays organized in a fast-paced setting, and is comfortable balancing phone support, written follow-up, and administrative tasks.

Responsibilities:
• Respond to inbound customer calls promptly and courteously, maintaining a detail-oriented communication style throughout each interaction.
• Investigate customer questions related to community photo enforcement programs and provide clear, accurate information or next steps.
• Record thorough and precise notes from customer interactions in the appropriate system on a daily basis.
• Bring complex or sensitive customer concerns to the attention of the Team Lead without delay to support timely resolution.
• Guide customers through payment-related inquiries, including assistance with credit card transactions for violation payments.
• Review email and internal communication channels each day to stay current on updates, priorities, and service expectations.
• Complete data entry and other administrative support activities accurately while managing multiple customer service tasks.
• Contribute to additional team responsibilities as needed to support departmental operations and customer satisfaction.• Prior experience in customer service, call center support, or a similar customer-facing position.
• Ability to manage inbound calls effectively while maintaining strong listening, speaking, and written communication skills.
• Experience entering and updating information accurately in tracking systems or databases.
• Comfortable assisting customers with payment-related processes and general account inquiries.
• Proficiency with Microsoft Word, Microsoft Excel, and email correspondence in a business setting.
• Strong attention to detail, sound judgment, and the ability to handle escalated situations appropriately.
• Capable of organizing work effectively, following instructions, and adapting to changing priorities in a fast-paced environment.