Deskside Support Technician

Job Description

Job Description

Deskside Support Technician

San Antonio, Texas | Full-Time | Onsite

Are you a passionate problem-solver who loves helping people and making technology work the way it should?

We are looking for a Deskside Support Technician who brings both technical skill and a heart to serve. Someone who sees every interaction as an opportunity to support our team and advance our mission.

This is an onsite role in San Antonio, Texas, supporting a dynamic, mission-driven organization where technology plays a key role in how we serve others and build people.

What You’ll Do

• Provide hands-on deskside and remote support for hardware, software, and connectivity issues

• Troubleshoot and resolve issues with desktops, laptops, printers, mobile devices, and peripherals
  

• Set up, configure, and maintain end-user devices and standard applications

• Assist with account access, password resets, and general system navigation

• Support device imaging, deployment, and replacement for new and existing staff

• Perform routine maintenance, updates, and patches to ensure performance and security

• Maintain accurate asset inventory, tagging, and documentation

• Document technical issues and solutions to strengthen team knowledge

• Support basic network connectivity including workstation setup and printers

• Collaborate with IT team members and departments to support events and initiatives

What We’re Looking For

• High school diploma or equivalent

• Experience in deskside support, helpdesk, or technical support preferred

• Strong troubleshooting and problem solving abilities

• Working knowledge of Windows, macOS, Microsoft 365, and standard business applications

• Basic understanding of networking concepts and device connectivity

• Ability to manage multiple priorities in a fast-paced environment

• Strong communication skills with a service-first mindset

• Attention to detail and commitment to accurate documenation

Why You’ll Love Working Here

We offer a competitive compensation package, along with outstanding benefits that support our employees and their families:

• 100% CCS tuition discount for employees’ children

• 100% employee daycare and extended care tuition discount

• Excellent medical, dental, and vision coverage

• 403(b) retirement plan with matching contributions

• Supplemental coverage options

• Opportunities for professional growth and development in a Christ-centered environment

Join Our Mission

We are a mission-driven, faith-based organization committed to taking all the Gospel to all the world and to every generation. Our team is passionate about serving others, building people, and making a lasting impact through everything we do.

We build people—within our team and in the lives of those we serve. If you’re looking for an opportunity to use your skills to make a meaningful difference, we would love to have you on our team.