Observability Architect
eTeam
Observability Architect Senior observability architect responsible for platform modernization, Grafana Cloud migration, operational excellence, production support readiness, and enterprise observability strategy across hybrid cloud environments. Core responsibilities include leading observability strategy, providing servant leadership to Operations and Production Support teams, owning end-to-end design across all layers, driving continuous improvement programs, ensuring operational readiness and supportability of all platform changes before production deployment, maturing the enterprise observability platform, leading migration from New Relic to Grafana Cloud, designing observability standards, standardizing telemetry collection, developing enterprise monitoring, logging, tracing, dashboarding, and alerting frameworks, architecting solutions leveraging Grafana Mimir, Loki, Tempo, IRM, and Grafana Cloud, defining instrumentation patterns, designing dashboards, alerts, service health views, SLIs, SLOs, and error-budget monitoring, owning production support intake, triage, escalation, and stakeholder communications, validating monitoring, alerting, logging, and support coverage prior to go-live, coordinating incident response, root cause analysis, and service restoration activities, improving Mean Time to Detect and Mean Time to Resolution, creating, maintaining, and continuously improving Tier 2 and Tier 3 runbooks, developing onboarding documentation, templates, and operational standards, and partnering with support teams to ensure consistent observability adoption and execution. eTeam
Vacancy posted 2 days ago
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