Customer Care Manager - State Farm Agent Team Member

Benefits 401(k) matching Competitive salary Opportunity for advancement About the Role As a Customer Care Manager at Jack Boyajian Insurance Agency, you’ll help people protect what matters most. We serve our community with integrity, care, and real support—whether someone is navigating a claim or customizing an insurance plan. This role oversees day-to-day service and sales operations and ensures customers have a positive experience. It focuses on communication, organization, and coordinating customer interactions . Responsibilities Manage customer inquiries and support daily service/sales activities Coordinate team communication to keep workflows efficient Assist with account updates, billing inquiries, and policy reviews Track customer service metrics and report progress to the agent Support community engagement and customer outreach initiatives Qualifications Excellent communication and organizational skills Strong attention to detail and ability to manage multiple priorities Prior experience in customer service, office management, or administrative support (preferred) Must have your Property and Casulty license. #J-18808-Ljbffr