Sales BDC Associate

Sales BDC Associate

Raceway Nissan and Raceway Jeep of Freehold are looking for motivated, dependable, and results-driven Sales BDC Representatives to join our growing team.

This is not a receptionist position. This is a performance-based role focused on responding to customers, making outbound calls, setting appointments, confirming appointments, and creating showroom traffic for both dealerships.

The right candidate is confident on the phone, organized, competitive, comfortable working inside a CRM, and capable of handling a high volume of customer communication every day.

Responsibilities

• Respond quickly and professionally to internet leads, phone inquiries, online chats, and customer messages
• Make consistent outbound calls, texts, and emails to new and existing customers
• Set, confirm, and follow up on sales appointments
• Re-engage unsold customers, missed appointments, previous leads, and inactive prospects
• Perform customer retention and data-mining outreach
• Maintain accurate notes, tasks, appointments, and customer information in the CRM
• Work closely with sales managers and salespeople to improve appointment show and sold rates
• Communicate current inventory, promotions, incentives, and dealership offers accurately
• Meet established daily and monthly performance standards

Performance Expectations

• Outbound call and communication activity
• Lead response time
• Appointments set
• Appointments confirmed
• Appointment show rate
• Sold appointment rate
• CRM accuracy and follow-up completion
• Overall contribution to dealership traffic and sales

Qualifications

• Previous automotive BDC, call center, customer service, or sales experience preferred
• Automotive BDC experience is a strong plus
• Strong phone, written, and verbal communication skills
• Comfortable making a high volume of outbound calls
• Ability to manage multiple customers and follow-up tasks
• Reliable, punctual, organized, and goal-oriented
• Comfortable being coached and held accountable to performance standards
• Experience with VinSolutions, Podium, Matador, or similar dealership technology is a plus
• Bilingual candidates are encouraged to apply
• High school diploma or equivalent required

Compensation and Benefits

• Base salary plus monthly performance commissions
• Expected annual earnings of $50,000$65,000 based on performance
• Health insurance and eligible employee benefits
• Retirement plan options
• Paid training and ongoing coaching
• Employee discounts on vehicles, service, and parts
• Opportunity for advancement within the Raceway organization

Candidates who are motivated by goals, enjoy speaking with customers, and want their performance to directly impact their income are encouraged to apply. Raceway Nissan and Raceway Jeep of Freehold are equal opportunity employers. Employment may be contingent upon successful completion of applicable background screening and pre-employment requirement.