Sr. Quality Assurance Analyst

Sr. Quality Assurance Analyst

Functional Title - Sr. Quality Assurance Analyst

Functional Category - Information Technology

Grade - IT.15

FLSA Status - Exempt

Requisition Number - 26-0241

Number of Vacancies - 1

Job Level - Non-Management

Job Description Summary

Organization Name - IT Governance Services

Reports to - Section Manager, Quality Assurance

Full or Part Time - Full Time

Regular or Temporary - Regular

Work Schedule - 40 hr weekly some weekend work may be required

Position Location - Laurel

Position Summary Information

General Summary - This is a non-merit, employment-at-will contract position. The Sr Quality Assurance Analyst is responsible for managing all aspects of the Software Testing Life Cycle. This individual will play a pivotal role in ensuring the quality, reliability, and performance of software applications and systems for all of WSSCWater's business critical operations. The Sr QA Analyst tests, documents, implements, and mitigates risk for all custom applications, enterprise technology solutions, mobile apps, financial systems and third-party software and hardware solutions in use at WSSCWater. The individual in this role serves as an advanced level tester and troubleshooter utilizing strong development, testing and QA process skills and a strong knowledge of QA principles and their practical application to meet the goals and objectives for WSSCWater.

Essential Functions - Lead WSSCCIT QA process and Work closely with development and cross-functional teams to evaluate the application requirements, develop Test plans, strategies, and scenarios, for large projects, complex, and/or enterprise-wide IT projectsDevelop, implement, and execute daily automated test reports for WSSCWater IT application health status to WSSCWater Senior management and IT development leadershipParticipate in requirements analysis, functional, design specification reviews and product walkthroughsLead and coordinate User Acceptance Testing effort; facilitate the UAT process with the Business user groups and manage the UAT Defect Lifecycle in ALMLead and facilitate all patching activities including development, maintenance, and executing automated test scripts for scheduled IT maintenance/ patching events and Emergency outages of WSSCWater systemsPerform End to End testing of Oracle Utilities suite applications (Customer 2 Meter /Mobile workforce Management/ Operational Device Management/ Work and Asset Management) and their interfaces and/or integrations with other critical systemsDevelop complex SQL queries to obtain test data and perform Data validation and Backend testing using OracleSQLDeveloper or similar toolPerform API Testing, using SOAPUI or similar toolTest within an approved WSSCWater Agile environment, including participation in sprint planning, providing QA strategy, and engaging in daily and weekly sprint meetingsAnalyze automation Test results, identify bottlenecks, and troubleshoot performance issuesProficient in working with the Business teams, IT cross functional teams, contractors, vendors, and/or product implementation teams to establish critical quality control checkpoints, including User acceptance criteria sign-offAbility to manage, test and deliver unplanned Quality Assurance Incidents via FOCUS or other sources for immediate remediation and approval through the Change Management process.Ensure that all test artifacts are documented in detail in the test document repository, the Application Lifecycle Management (ALM) toolAssist in providing recommendations for acquisition and/or implementation of QA software and testing tools to increase information systems efficiencyProvide technical expertise to the team and oversight and guidance to other QA team membersDefine and tracks quality assurance metrics such as defect densities and open defect countsLead and Develop standards and processes for testing and bench markingEnsure standards are being followed for testing, bench marking, and change managementReview, analyze, and evaluate the QA processes and tools utilized to ensure testing will identify potential issues with proposed changes or solutionEvaluate automated testing tools with a constant view toward refinement and improvementFollow projects/changes post go-live to ensure the production performance is consistent with the tested solutionMentor QA contractors and Interns on Quality Assurance procedures and best practices.

Other Functions - Perform other related duties as required

Work Environment And Physical Demands - Work is generally performed in a normal work environment

Required Knowledge, Skills, And Abilities - Advanced knowledge of testing strategy and design, and quality assurance methods and proceduresAdvanced working knowledge of both white box and black box testingIn-depth knowledge of the full Software Development Life Cycle (SDLC) process, IT and Agile methodologiesExpertise with testing Enterprise solutions like Oracle Utilities Suite, Oracle E-Business suite (P2P, HRMS, iSupplier, OTL), E-Permitting, LIMS (Labworks, Labware), FileNet and Datacap solutionsDiverse knowledge of programming languages, including.NET,JAVA/J2EE,UNIX, VB Script,JAVAScript, andSQLprogramming languagesAdvanced knowledge in Test automation suiteALM,UFT, LoadRunnerExpertise in designing, building, and managing the test automation processesExcellent written, verbal, and interpersonal communication skillsProficiency in Microsoft Office, QA management tools and other project management toolsFamiliarity with relational databases, such as Oracle,SQLServer, and Cloud technologiesExpertise in testing complex, distributed enterprise systems, web applications, mobile applications and reporting toolsProficient in assessing software requirements to transform into Test scripts and traceability matrixExperience in documenting inconsistencies and defects along with clear descriptions of how detected and/or steps needed to recreate and ability to make the appropriate recommendationsAbility to meet scope, budget, and tight implementation schedulesExpertise in understanding business processes and formulate/execute a testing strategy in support of that processAbility to establish and maintain effective relationships at all levels of the organization

Minimum Education, Experience Requirements - Bachelor's degree6+ years experience in a software testing, quality assurance, automation, and performance test environment that included the following:Experience in dealing with multiple projects and cross-functional teams (users and developers)Experience in software engineering, software testing, QA, and automation for enterprise grade applicationsExperience dealing with a diverse range of programming languages, such as Power BI, Web Focus,JAVA/J2EE, .NET,LINUX, VB Script,JAVAScript, andSQLprogramming languagesExperience with standardSDLCmethodologies in enterprise scale applicationsExperience with at least one major test automation tools such as Open TextUFTORHigh School diploma10+ years experience in a software testing, QA, automation, and performance testenvironment that included the following:Experience in dealing with multiple projects and cross-functional teams (users and developers)Experience in software engineering, software testing, QA, and automation for enterprise grade applicationsExperience dealing with a diverse range of programming languages, such as Power BI, Web Focus,JAVA/J2EE, .NET,LINUX, VB Script,JAVAScript, andSQLprogramming languagesExperience with standardSDLCmethodologies in enterprise scale applicationsExperience with at least one major test automation tools such as Open TextUFT

Additional Requirements - N/A

Preferences - Experience with Oracle Utility Suite of applications (C2M,MWM,ODM)Experience with Oracle Financials and E-Business Suite of applicationsExperience with GISand E-Permitting applicationsASTQBFoundation certificationITILcertification or Scrum Master certification

Salary - $108,233 - $184,288

EEO Statement - WSSCWater is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex (including pregnancy and related conditions), gender identity or expression, sexual orientation, national origin, age, disability, genetic information, veteran status, marital status or any other characteristic protected by federal, state, or local law. We make employment decisions based on merit, qualifications, and business needs.Reasonable Accommodations:WSSCWater provides reasonable accommodations to qualified individuals with disabilities and to individuals with sincerely held religious beliefs, practices, or observances, in accordance with applicable law. Applicants who require assistance or an accommodation during the application or hiring process should contact us View email address on click.appcast.io

Close Date - 06/11/2026

Open Until Filled - No

Special Instructions to Applicants

Additional Information - All applicants selected will be subject to drug screening and a background check/verification.