Process Assistant, RSR

Amazon Process AssistantSince opening our virtual doors in 1995, we've been pushing the boundaries of 'possible' further and further. Our entire business works hard to delight our customers – from the second an order is placed online to the seamless coordination of that order behind the scenes, we strive to stay agile, fluid and intentional. That can be described in one of our core Leadership Principles, which is Bias for Action. This means that our teams band together, roll up their sleeves, and aren't content with just standing still. We're aiming to become the most customer-centric company on Earth. Rural Super Rural (RSR) is an exciting organization within Amazon dedicated to ensuring our customers receive their deliveries and are satisfied with their service, even in our most remote area. We are a combination of operations and support teams aligned to continually strive to innovate the last mile delivery process while bringing smiles to our customer's faces. Process Assistants are part of the Last Mile operations in RSR and play a crucial role in this rapidly growing team.Process Assistants are responsible for daily management of department duties including: allocating labor, leading meetings, assigning job duties, providing work direction and communicating with internal and external suppliers.Responsibilities:Track and report ATS/labor hoursOccasionally assist with production duties, train associates and verify SOP (standard operating procedure) complianceEnsure successful area performance through tracking and reporting metricsIndependently assess all aspects of associate work performance and provide timely and detailed feedbackParticipate in Operational Excellence initiativesMaintain a full understanding of workflow and daily production goalsReview and update SOP's as requiredEnsure work areas remain clean and are properly equippedIdentify and address safety hazards within the work area, and participate in safety initiativesCoach associates on ways to work safely at all timesEnsure all job injuries are reported timely in accordance with established policies and proceduresProvide vacation coverage for Area Managers