Director of Acute Care & Field Operations

Director Of Acute Care & Field Operations

Salary Range $105,185.60 - $157,778.40 Salary Position Type Full Time Education Level Bachelor's Degree

Overview

Comprehensive Healthcare provides innovative behavioral health and integrated healthcare services to clients of all ages. We take pride in our creative and collaborative work environment and in delivering clinically excellent, trauma-informed, recovery-oriented services.

Description

The primary position purpose is to provide strategic and operational leadership for community-based and diversion programs, ensuring consistent service excellence, optimizing patient access and throughput by diverting individuals from higher-acuity services, and embedding a culture of critical risk assessment and mitigation across all field-based teams.

This role serves as a key driver of organizational excellence, focusing on the development and mentorship of manager-level leaders while fostering a high-performance culture. The Director is responsible for maintaining financial and contractual health, building strong community partnerships, and ensuring stable staffing and morale across all field-based teams. By aligning departmental goals with organizational objectives and promoting collaborative problem-solving, this position ensures the delivery of high-quality, sustainable care that reflects our commitment to client-centered service and operational reliability.

Duties May Include:

Passion for the Work, Compassion for the Client

• Demonstrates empathy, professionalism, and sound judgment in all interactions
• Prioritizes client safety, dignity, and outcomes
• Maintains composure and effectiveness in high-pressure or emotionally demanding situations

Customer Service

• Takes ownership of issues and follows through to resolution
• Communicates clearly, honestly, and proactively
• Maintains a solutions-oriented approach and supports both clients and colleagues

Collaborative Problem Solving

• Engages others to develop effective, aligned solutions
• Communicates openly and works across teams to reduce silos
• Shares accountability for decisions and outcomes

Leadership Expectation

• Sets clear expectations and holds self and others accountable
• Addresses issues at the appropriate level
• Aligns team performance with organizational goals

Key Success Measures

Audit and Regulatory Compliance

Maintains zero repeat high-risk findings across community and diversion programs, ensures 100% of identified high-risk findings have an approved corrective action plan within 10 business days, and achieves full resolution within required regulatory or accreditation timelines.

Crisis Diversion and Readmission Reduction

Successfully diverts at least 70% of eligible clients from acute or inpatient services and reduces 30-day readmissions to higher levels of care from community programs by at least 10% compared with the prior year baseline.

Fiscal Management

Maintain program financial performance within ±3% of approved budgets while meeting utilization and service capacity targets for community-based services.

Key Activities

Standardize Operations & Improve Reliability

Standardize workflows, processes, and clinical protocols across all community and diversion programs to reduce variability and ensure consistent, reliable execution.

Optimize Access & Throughput (Diversion)

Strategically manage and optimize patient flow and resource utilization within diversion programs to reduce avoidable hospitalizations and facilitate timely, effective transitions to lower levels of care.

Ensure Quality, Safety & Compliance

Ensure all field-based and community programs meet quality, safety, and regulatory standards, with a proactive focus on risk assessment and embedding critical decision-making in off-site teams.

Develop Community Partnerships & Outreach

Build and maintain strong, collaborative relationships with key community stakeholders (e.g., courts, law enforcement, healthcare partners) to strengthen referral pipelines and enhance the system's overall community impact.

Ensure Workforce Stability & Leadership Accountability

Ensure stable staffing, high team morale, and professional development opportunities for all community and field-based personnel.

Workforce Development for Crisis Services

Recruit, develop, and retain a highly skilled and resilient clinical team specialized in crisis intervention and high-acuity behavioral healthcare.

Leadership & Team Development

Provide supervision, coaching, and performance management for staff, establish department goals and accountability standards, support staff development and operational consistency across crisis functions.

Skills & Experience

• Preferred experience in healthcare, behavioral health, or multi-site and community-based service environments
• Demonstrated experience in operational leadership within high-acuity behavioral health or crisis care settings
• Expertise in managing integrated care models, specifically community-based diversion and short-term crisis stabilization
• Strong understanding of regulatory compliance requirements and safety standards in crisis services
• Strong leadership, organizational, and problem-solving skills
• Strong communication and collaboration skills
• Ability to manage multiple operational priorities in fast-paced environments

Physical and Mental Requirements

Work Environment & Physical Demands

• Primarily operates in office, healthcare, residential, and community-based environments
• Requires frequent movement throughout agency facilities and grounds
• Ability to travel between sites and attend meetings across locations as needed
• Ability to inspect maintenance areas, mechanical systems, rooftops, and operational spaces
• Occasional lifting of up to 50 pounds

Cognitive & Mental Demands

• Ability to manage complex operational priorities and respond effectively to urgent situations
• Ability to analyze operational issues and implement effective solutions
• High level of attention to detail, organization, and accountability
• Ability to exercise sound judgment in high-risk and time-sensitive situations

Emotional & Behavioral Demands

• Ability to work effectively in a behavioral health environment
• Ability to maintain professionalism, composure, and effective decision-making during emergencies or operational disruptions
• Strong interpersonal skills to support collaboration across departments and external partners

Qualifications

• Ability to effectively communicate verbally and in writing with staff, leadership, contractors, vendors, regulatory agencies, and community partner
• Bachelor's degree in Business Administration, Healthcare Administration, Social Work or related field preferred
• Minimum of (3) years of progressively responsible crisis management experience
• Minimum of (2) years of leadership or supervisory experience
• Experience overseeing multi-site operations and teams
• Valid driver's license and ability to travel between agency locations

What Comprehensive Healthcare Can Offer You

Training and Development

• A variety of career opportunities in a wide range of settings with room for mobility and promotion
• Regular training opportunities including support, supervision, and consultation in implementing evidence-based services and programs

Innovative Program & Services

• A strong reputation for providing quality, evidence-based services within a collaborative multi-disciplinary team environment
• Innovative, forward-looking leadership that seeks to thrive in an ever-changing healthcare environment
• Joint Commission-accredited organization committed to continuous quality improvement
• Established partnerships with major research universities and other community and healthcare providers to implement cutting-edge treatment programs and services

Excellent Benefits

• Competitive salaries within our communities and industry
• Healthcare coverage for employee and qualified family members
• Generous vacation, paid holiday and sick leave policies
• Access to Employee Assistance Program services
• Agency-funded retirement plan with contributions equal to 5% of compensation
• Additional retirement investment opportunities with a 50% investment match of up to 4% of compensation
• Agency-funded life and disability insurance program
• Financial incentives to further employee education

Equal Opportunity Employer

Comprehensive Healthcare is proud to be an equal opportunity employer. We do not discriminate based on race,