Customer Care Specialist II

Providing exceptional customer service and administrative support, the full-time Customer Care Specialist II will coordinate employment-related examinations, interact with examinees and providers, and utilize software for scheduling and tracking in a remote environment. Key responsibilities: Coordinate scheduling of medical exams with examinees and network providers while adhering to program-specific protocols Process and track examination results, ensuring compliance with HIPAA standards and maintaining quality assurance Provide guidance and training to team members, assist with administrative duties, and monitor team communications Required qualifications: High School Diploma or equivalent 2+ years of relevant customer service experience Proficiency in MS Office Suite, Adobe Acrobat, and database software Ability to work a flexible schedule Dependability and strong organizational skills