Application Production Support Developer (.NET)

Responsibilities:· Manage application outages and recovery between production/BCP to restore normalcy· Analyze and resolve user reported issues / queries on user acceptance and production environments – application change requests, work requests, problem tickets and JIRA requests· Collaborate deployment activities on user acceptance and production environments, through readiness reviews, game plan reviews· Collaborate production checkout validations as identified by PMO· Perform platform support that includes monthly / on demand patching events, partner updates, pre and post patching validations including disaster recovery exercise· Monitor all processes in production and user acceptance environments, as appropriate using various in-house and enterprise monitoring tools· Monitor notifications through various channels like alerts, net-cool, paging, email, phone, application teams, and other support groups to resolve issues per agreed SLA· Ability to understand the project life cycle, user interactions, development and testing timelines· Good understanding of web application architecture and implementation strategies· Hands on to write and analyze SQL queries on MS-SQL 2014/2008· Hands on with Microsoft Development Tools like Visual Studio 2008/2010/2013 for C#.NET, ASP.NET, jQuery and active debugging· Ability to understand and debug/create MS Integration Services packages as requiredTechnical skills (must have):· 3+ years of C# and ASP.NET on VS 2008/2010/2013/2014/2017· 3+ years of Web Services· 2+ years of SSRS, SQL Server 2008/2014Technical skills (nice to have):· BMC Remedy· JIRAPosting Date:Department: -