Project/Program Manager - Level 4/ Remote ( Hartford, CT ),12 Months Contract

Digital Product OwnerRemote Role, Location no preferenceThe Digital Product Owner will lead a cross-functional project team focused in driving the end-to-end product lifecycle for features and products improving the state's online experience. The work includes overall responsibility for product prioritization as well as uplifting our marketing, design, engineers, and service leaders to convert the product vision into a roadmap with the customer in mind.Furthermore, the DPO will assist create equitable outcomes across broad swaths of residents and vulnerable populations in the State of Connecticut. Investments in a digital government will be made in nearly every sector of Connecticut including economic development, workforce development, healthcare services, education, childcare, transportation, and climate change.Experiences Required for This RoleProduct Management – At least 3 years of experience and use cases with the following:Support the Digital Product Owner in the ideation, technical development, and launch of innovative digital experiences that make it easier to find and utilize state services.Assist in the creation and articulation of the product roadmapKey partner in establishing regular cadence of embedding user researchOwn and prioritize the product backlog, balancing the requirements of service owners and business stakeholdersTranslate product roadmap features into well-defined product requirements/user stories an acceptance test criterionEnable analytics-driven decision making to evolve products with appropriate reporting to understand overall performance and user satisfactionCoordinate communication, escalate and facilitate resolution of risks, issues, and changes tied to the product backlogDevelop workplans, roadmap documents, and written reports as directed.Digital Platforms, Tools and Discipline – At least 2 years of experience and use cases with the following:Lead multi-disciplinary project teams for iterative deployment of new prototypes, software, and servicesEstablish continuous improvement/continuous delivery pipeline to continually improve products post-launch with based on customer satisfactionLead documentation and communication throughout the product lifecycle for both technical processes and cross-functional teams affected by new changeUsing of productivity and analysis tools to manage iterative delivery – JIRA, Google Analytics, Git Repository, MS TEAMS, ConfluenceKnowledge, Skills, and AbilityProject ManagementDeveloping and supporting modern, agile product and project management processesEstablishing the project environment necessary to operate as a high performing cross-functional team in partnership with stakeholdersBuilding and clearly communicating the vision, strategy, roadmap, and resources required for deliveryScoping, prioritization, and translation of technical and design tasks into delivery plansGovernment-specific task managementData-driven decision-makingPerformance in Complex SituationsCommunication and collaboration with state-wide partnersClearing challenges for team membersComfort in blazing a path through an ambiguous work environmentJudgement fitting to the ever-changing environmentAbility to juggle multiple project workstreamsService Design Team BuildingSupporting teammates' skills and behaviors development and deliveryA balance between strong domain expertise and flexibilityPrioritization, organization, and triage in an independent environmentEncouraging of an interactive, cooperative, collaborative, and customer-focused work environmentAbility to maintain strict confidentialityJudgement in dealing effectively and diplomatically with all levels of government staffPreferred Skills & QualificationsOther Desirable Skills2 years of user-centered design2 years of user research and analytics2 years of management/supervisory experience2 years of customer relationship management platforms such as Salesforce3 years of web content management platforms such as Sitecore