2311 Field Service Technician

Job Title: Field Service Technician - GF Reports To: Application Engineering Manager Department: Application Engineering Compensation: Non-Exempt Location: Malta, New York Travel Required: Yes – 10% Job Summary BriskHeat is searching for a hands‑on individual to join our Application Engineering group. The primary role is to provide on‑site technical assistance to customers in the semiconductor wafer manufacturing industry. Ideal candidates may have electrical, HVAC, pipe fitting, equipment servicing, and/or insulating experience. The role is required to be onsite at the customer facility during normal business hours Monday‑Friday. The role will require project management, pre‑design inspections and measurements, pre‑installation planning and preparation, post‑installation commissioning of solutions and on‑going preventive maintenance and review as outlined in customer’s contract. Duties and responsibilities: Perform daily activities at customer site involving heating systems for the semiconductor wafer manufacturing applications Measuring and drawing piping as seen in field per BriskHeat Engineering Standards Installation, commissioning, maintenance, and troubleshooting BriskHeat heating systems Schedule field service calls and arrange travel plans to meet the company’s and customer’s objectives Install, commission, and verify performance of BriskHeat products and solutions at the customer’s site Troubleshoot existing equipment to ensure proper operation and customer satisfaction Provide customer onsite training and support Perform preventative maintenance on systems per the service agreement Provide feedback to the BriskHeat engineering and sales management regarding actions taken on each customer visit to ensure quality assurance and improvement initiatives are being met Assist with new bid installation, drawing, and measurement project reviews Assist sales and application engineering with approval process or revisions as needed Coordinate inventory and orders for spare parts and products with BriskHeat sales coordinators as needed Provide RMA or Customer Feedback reports for issues found in the field Maintain clean and safe environments for BriskHeat associate, customers, and other contractors when on‑site Follow and maintain all safety and documentation requirements when on customer’s sites Training will be provided to ensure success of the new team member Needed experience & technical knowledge: A High School Diploma required Associate degree in science or construction related field desired Two or more years of experience in a field service role is desired Semiconductor Fab and Clean room experience a plus Experience related to electrical heating products and temperature controllers is a plus Must be a self‑starter and can be effective with little or no supervision Experience with measurement tools and small hand/power tools Ability to read and interpret blueprints and wiring schematics Strong ability to utilize Word, Excel, and other PC tools Familiarity with quality and technical testing tools such as digital multimeters, temperature measuring devices, etc. Excellent and demonstrable verbal and written communications in English Spanish language experience is a plus Comfort with working directly with a variety of customers and industries Ability to perform physical tasks such as lifting 50 pounds, climbing narrow stairs/ladders or working in tight spaces during some technical work such as measuring gas piping systems and other customer structures Comfortable working with equipment powered by high‑voltage and following onsite safety protocols Physical Demands The physical demands described here and above are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions of the position. Must be able to move boxes up to 50lbs Constantly operates a computer and other equipment Must be able to move different positions to work with power and hand tools Must have the ability to communicate information and ideas so others will understand Must have the ability to observe details at close range Occasionally must ascend/descend ladder while working in tight spaces Occasionally exposed to outdoor weather Work Environment Work environment characteristics described here and above are representative of those that an employee encounters while performing the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions of the position. Disclaimer The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this position. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time #J-18808-Ljbffr BlueGreen Alliance Inc