Field Service Technician

Field Service Technician IHave you ever used the self-checkout in a Target, Walmart or Home Depot? Played the slots at a MGM Casino? Maybe you grabbed a drink from a vending machine or paid to park your car? If you've answered with a resounding "YES", then you've done so with the aid of one of the 10 million devices installed by Crane Payment Innovations (CPI).We make the technology that powers your everyday life, enabling more than 4 billion transactions every week in more than 143 currencies worldwide. From cash and coins to cards and mobile, we keep the world of payments moving with smart validation devices and business management software.Headquartered in Malvern, PA, CPI is supported by: >2,000 global associates, 7 manufacturing sites, 12 corporate offices and a national field service organization.If you are interested in making a global impact, we are looking for a full-time Field Service Technician I to service the Columbus area.What You'll Be DoingThe Field Service Technician is responsible for servicing, fixing, upgrading and performing preventative maintenance on various types of equipment such as coin & currency equipment, ATMs, software and specialized office products located at client sites in Columbus. To guarantee ongoing success, you will work in coordination with branch sales and other service team members.Responsibilities and Duties:Service, upgrade and perform preventative maintenance on company electromechanical equipmentTravel by vehicle, daily, to client sites (90%) with overnight travel as needed (10%) - Some long drive times are encountered depending on geographical territory coveredWork with branch employees to satisfy client needsAddress customer service requests within the specified contract response timeExtended Hours Coverage periods and 'On-Call' duty where applicableSafeguard and maintain a balanced vehicle stock parts inventoryUpkeep and cleanliness of company issued vehicle including scheduled service intervalsSafeguarding of any company issued assets including tablet computer and mobile phoneAll other duties as requiredWho We Are Looking ForQualifications :1 + years of working in Technical/Field Service position or similar technical professionImpeccable integrityMust be able to gain access to highly secured environments; Occupational licenses may be necessary to obtain depending on territory/accountsStrong electromechanical aptitudeExcellent verbal and written communication skills, including a positive, customer-first attitudePersonable, approachable and able to work easily with others at all levelsStrong attention to details - able to proof and prioritize your own workProficient in iOS, MS Office applications and Windows OSAbility to set and track goals independently, initiate and follow through on assignments without coaching, and work proactively as a team playerAble to commit to and meet project deadlinesPhysical Requirements:Available for periodic travel to our corporate office in Mt. Prospect, IL for training classesAble to lift, push or carry a minimum of 50 pounds such as large money counting machines and parts in and out of client sitesThe job requires kneeling, bending, twisting, lifting and squatting to service equipment on the ground up to 60% of the timeHand and wrist dexterity needed to turn screwdrivers and place parts and equipmentPhone or desk work about 10% of the time doing computer work, bench repair work, parts stocking, tracking service calls and setting up appointmentsAbility to stand for long periods up to 75% of the time while servicing some equipmentKey Attributes for Success:High energy level, comfortable performing multifaceted projects in conjunction with day-to-day activitiesStrong influencing, analytical, and problem-solving skills, with the ability to multi-task in a fast-paced environmentAbility to establish credibility, make decisive decisions and support the organization's preferences and prioritiesResults and people oriented with sound judgment—ability to balance other business considerationsTeam player – able to work in a matrix organizationExcellent communication skills verbally and in writingWe are offering:Competitive salaries - $25.00 to $27.00 per hour plus overtimeTechnician Incentive Compensation Plan - paid QuarterlyCompany provided vehicle, uniform, tools and trainingPaid time offSick time offMedical, dental, & vision insuranceFlexible spending accountsLife insurance and disability benefits401K with Company contributionCommunity involvementSound interesting? Come see why we are OneCPI and Apply Today!CPI is a part of Crane NXTCrane NXT is a premier industrial technology company that provides proprietary and trusted technology solutions to secure, detect, and authenticate what matters most to its customers. The company is a pioneer in advanced, proprietary micro-optics technology for securing physical products, and its sophisticated electronic equipment and associated software leverages proprietary core capabilities with detection and sensing technologies. Crane NXT has approximately 4,000 employees with global operations and manufacturing facilities in the United States, the United Kingdom, Mexico, Japan, Switzerland, Germany, Sweden, and Malta. For more information, visit Payment Innovations is committed to hiring a diverse workforce. Applicants will receive consideration without regard to race, color, religion, sex, gender identity, sexual orientation, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law.