Concierge

Careers | Guest Experience Full Time Concierge Purpose of Position O’Two Hotels is looking for a knowledgeable, connected and guest-obsessed Concierge to create meaningful Cape Town experiences for guests of Terra by O’Two and Mar by O’Two. This role blends local intelligence, thoughtful anticipation and flawless follow-through to make the city feel beautifully effortless. Key responsibilities Welcome and assist guests with local recommendations, restaurant bookings, transport, tours and special requests. Build personalised itineraries and experiences aligned to guest preferences and stay purpose. Coordinate luggage, transport, airport transfers, parking, deliveries and guest movements. Maintain strong relationships with trusted local partners, guides, restaurants and experience providers. Support VIP arrivals, special occasions, in-room amenities and guest recognition moments. Communicate guest preferences and arrangements clearly to Front Office, Reservations, F&B, Spa and Housekeeping. Record and follow up on guest requests using Protel and internal handover tools. Protect guest privacy, safety and service confidence at all times. Essential Minimum 2 years’ concierge, guest relations or luxury front-of-house experience. Must currently hold a similar role within a 4-star luxury or 5-star luxury hotel environment. Protel PMS experience is essential. Strong Cape Town destination knowledge and guest itinerary planning ability. Excellent English communication, grooming and professional presence. Must be eligible to work in South Africa. Preferred Experience in an international or internationally branded hotel environment will be highly advantageous. Les Clefs d’Or exposure, luxury travel networks or additional languages will be beneficial. Key Competencies & Skills Curious, connected and generous with local knowledge. Excellent follow-through and calm problem solving. Able to make complex requests feel effortless. Discreet, polished and highly service-minded. Strong relationship-builder with trusted suppliers and guests. What We Offer The opportunity to be part of O’Two Hotels as we grow into two distinct worlds: Terra by O’Two and Mar by O’Two. A professional luxury hospitality environment where human touch, uncompromising detail and collective success matter. Exposure to hotel pre-opening activity, operational growth and cross-department collaboration where relevant. Ongoing learning, development and career growth. A culture built around our team promise: Transform. Grow. Thrive with Pride. Closing date: 31 July 2026 O’Two Hotel is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Back to Careers #J-18808-Ljbffr O'Two Hotels