MEMBER SERVICE SPECIALIST - TC

Job Description

Job Description

Under the direct supervision of the Member Services Manager, the Member Service Specialist is a front-line staff member who is responsible for delivering professional customer service to all members, guests and program participants. The Member Service Specialist must maintain high personal standards and adhere to carrying out the Values and Purpose of Greater Midland.

Major Job Responsibilities

• Provide friendly, courteous, prompt and professional service to all guests within the facility.

• Work in a fast-paced environment and appropriately prioritize responsibilities quickly.

• Inform guests about, and provide accurate information regarding facility services, programs, schedules, costs, membership, policies and all other current events happening at the Greater Midland Tennis Center.

• Complete new accounts, memberships, program registrations with accuracy, and take payments for various items/activities.

• Input applicable information into system accurately, complete appropriate paperwork, and reconcile with bank deposit at end of shift.

• Provide exceptional phone support by answering calls promptly, directing accurately, and ensuring questions are resolved or forwarded to the appropriate team members.

• Listen and facilitate closure to guests’ concerns.

• Facilitate and respond to emergency situations via emergency action plans.

• Demonstrate flexibility in assignments between the Front Desk and Concessions area.

• Follow all Serve Safe guidelines when working in the Concessions area.

• Maintain a clean and organized work environment.

• Embrace and demonstrate the Values of Greater Midland.

Qualification Requirements

• Must be 18 years or older and possess a high school diploma or equivalent GED

• Strong interpersonal skills with ability to multitask in a fast-paced environment

• Basic math and computer skills

• 1-year minimum experience in customer service-related work preferred

• Must be able to pass an ICHAT background check

• CPR/First Aid within the first 90 days of hire

Physical Requirements

Regular communication and contact with employees and members. Repetitive keyboard activity and sitting or standing at a computer workstation for 4+ consecutive hours; bending and stooping for paperwork filing; lifting and/or moving up to 35 pounds may be required of this position.

Must be available some evenings and weekends.