Customer Service Representative

Hydro Extrusions is a world-leading aluminium extrusion business counting around 100 production sites in 40 countries and employing 20,000 people. Through our unique combination of local expertise, global network, and unmatched R&D capabilities, we can offer everything from standards profiles to advanced development and manufacturing for most industries.  Since 1905, Hydro has turned natural resources into valuable products for people and businesses with focus on a safe and good workplace for our 30,000 employees in more than 140 locations.

What we offer you

• Medical, Rx, Dental, Disability, Life Insurance, Flexible Spending Accounts
• Retirement Savings Plans with Company Match/Contributions
• Education Assistance
• Bonus Plan Eligibility
• Parental Leave

Job Summary:

A detail-oriented and customer-focused professional responsible for managing client relationships and ensuring a smooth order-to-delivery process within a manufacturing environment. Acts as a liaison between customers, production, sales, and logistics teams to address inquiries, resolve issues, and ensure timely and accurate fulfillment of orders. Maintains a high level of product knowledge to provide accurate information, supports continuous improvement initiatives, and upholds service quality standards in a fast-paced, deadline-driven setting. This position reports to Customer Service Manager .

What you will be doing

• Commercial sales/marketing.
  • Assists Outside Sales in developing territory customer base.
• Sales prospecting.
  • Fields incoming calls from existing and prospective customers and utilizes sales skills to identify new opportunities.
• Profitability and price optimization.
  • Uses market knowledge and sales skills to make pricing recommendations to management.
• Customer relationship building.
  • Stays in contact with key customers to increase Hydro’s market share.
  • Participates in customer visits.
• Customer account administration
  • Processes customer orders, credits, complaints, returns, and inquiries.
• Internal relationship building.
  • Collaborates with department managers/representatives to plan and expedite customer requirements.
• Proactive problem identification/resolution.
  • Stays abreast of account transactions and proactively resolves internal and customer issues.
• Technical/Capability Knowledge specific to Hydro Aluminum.
  • Assists in root cause and problem solving of customer quality concerns.
• All other duties assigned

What will make you successful?

• Three years’ experience in sales or customer service-oriented role in manufacturing or similar environment
• BA/BS degree strongly preferred - AA/AS degree or some formal education required-Equivalent work experience may substitute
• Systems usage include: SAP, Microsoft Office, and Credit Portal
• Knowledge specific to mathematical calculations - Uses mathematical skills to calculate order quantities, quotations, and tolerances
• English (verbal and written) abilities at or above high school degree equivalent
• Requires strong to intermediate computer knowledge
• Demonstrated proficiency in organizing tasks, tracking deliverables, and maintaining accurate records. Examples include managing multi-step workflows or inventory systems with 99% accuracy.
• Proven ability to thrive in dynamic, high-pressure environments. Experience navigating multiple priorities or deadlines simultaneously without loss of efficiency or quality.
• History of effective teamwork across diverse organizational levels. Includes participation in cross-functional projects, facilitation of team meetings, or mentorship of junior staff.
• Manufacturing experience preferred.
• Knowledge and understanding of health and safety principles & OSHA standards.
• Organized / Attention to detail/Adaptable to change
• Results oriented and Willingness to learn
• Ability to function successfully in a fast-paced, changing work environment
• Work with limited supervision
• Demonstrated ability to work in and through teams, with all levels of the workforce

Equal opportunities

Hydro in North America is an Equal Opportunity Employer where all phases of employment are based strictly upon the qualifications of the individual as related to the work requirements of the position. This policy is applied without regard to race, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, veteran status, marital status or any other category protected by law. We strive to provide equal opportunities for all to contribute and succeed with us.

As part of our recruitment process, we may use job‑related assessments in selected roles. These tools help us better understand work‑related strengths and support a fair and consistent hiring process. Any assessment results are reviewed together with your experience, qualifications, and interviews, and are never used as the sole basis for hiring decisions.

If you need an accommodation in order to complete the application, please contact Hydro Recruiting via email at View email address on jobs.hydro.com