Strategic Operations Manager

About Abode Money Abode Money is the first financial manager for homeowners. We save homeowners money on property taxes, insurance, mortgage and more, every year. Our vision is to be the first to create an ongoing relationship with 80M+ homeowners. Homeowners spend $2T+ a year on their homes with almost no help. We're the first and only company that can lower property taxes in all 50 states, and there's no better way into the homeowner relationship than the bill everyone hates. Most consumer fintechs are building slightly better versions of products that already exist. We're using AI to turn work that has always been a service into software, and there has never been a better moment to do it. We've raised $25M from Permanent, Drive, Sequoia, Core VC and 81 Collection. The Role You'll own the work that sits between our partners, our Ops team and our Engineering team, and turn it into systems that scale. We file appeals across thousands of counties, each with its own rules, deadlines and evidence standards, and every county quirk and partner request needs someone to scope it, build it, launch it and measure it. Your portfolio will change as the business grows. It could include multi-property and affiliate partners, the filing queues and CMA tools Ops uses every day, or a new state or product line like insurance or mortgage. You'll own real decisions from day one, work directly with leadership on what we build next, and grow fast if you do it well. What You'll Do Scope the Work: Turn messy problems from Ops, CX, Growth or a partner into clear requirements, edge cases and acceptance criteria that Engineering can build against, and recommend what to do next. Test Before You Scale: Design small tests for new channels, markets and tools, set success metrics up front, and decide whether to scale, change or stop. Own Workstreams End to End: Take a partner, a market or an internal tool from research to launch to results, coordinating Ops, Growth, CX and Engineering without authority over any of them. Manage Partners: Run check-ins, coordinate launches and keep communication clear as the main point of contact for the partners you own. Launch, Measure and Iterate: Break everything before it ships, track filing rate, accuracy, conversion and referrals after launch, and write the docs and SOPs that turn what you learn into the next version. Who You Are In Austin or willing to relocate. We work in person 4 days a week. 3 to 5 years in operations, strategy, consulting, partnerships or business operations, ideally at a startup or high-growth company Have researched, scoped, launched and iterated on a project end to end, with results you can point to Have worked closely with engineering to build things or managed external partners, ideally both Reach for the data before the opinion and are comfortable in spreadsheets and dashboards, with SQL as a plus Use AI daily to move faster on specs, QA and reporting, and to build your own tools when Engineering's queue is full Our Values We hire people who want to open their work outright. Take ownership. You get more autonomy here than almost anywhere else. Own the outcome, make the calls, and see it through. Move fast. Speed is our only advantage, so we ship first and refine after. Sometimes that means fixing things in the open, and we're fine with that. Dive deep. Go to the source. Pull the data, read the county code, call the assessor. The details are where we win. Be intellectually curious. Learn new domains fast and keep asking why. Now is the time to work smarter, and AI is how we do it. Go all in. We work hard and put in long hours because the window in front of us won't stay open forever. We're looking for people who want to do the same. Compensation $110,000 - $140,000 base, plus equity #J-18808-Ljbffr Abode