Security Officer

About the Role

Four Seasons Hotel Nashville is seeking a Security Officer to join our Security team. This role is responsible for protecting the safety and security of guests, residents, employees, and hotel assets by providing a safe environment, responding to emergencies, and maintaining the highest standards of service and professionalism.

What You Will Do

• Patrol hotel premises and grounds to identify and address safety, security, and fire hazards.
• Respond to emergency situations, security incidents, medical calls, and guest assistance requests in a timely and professional manner.
• Monitor security systems, including CCTV cameras, alarm systems, emergency phones, and access control systems.
• Enforce hotel policies, procedures, and safety standards to protect guests, employees, and property.
• Assist with incident investigations, prepare detailed reports, and maintain accurate security records and logs.
• Support emergency preparedness initiatives, including fire prevention, evacuation procedures, and participation in emergency response activities.
• Provide key control services and assist with guestroom lock and safe-related issues.
• Promote loss prevention and safety awareness throughout the hotel through observation, communication, and training support.
• Serve as a liaison with local law enforcement, emergency responders, and other external agencies when necessary.
• Deliver exceptional guest service while maintaining a professional, approachable, and responsive presence throughout the property.

What You Bring

• Minimum one year of security experience, preferably within a luxury hotel, hospitality, or customer service environment.
• Strong communication, conflict resolution, and interpersonal skills with the ability to remain calm under pressure.
• Ability to complete detailed incident reports and effectively respond to emergency situations.
• Flexibility to work a variety of shifts, including weekends, holidays, evenings, and overnights.
• Reading, writing, and oral proficiency in English.
• Ability to work in a physically demanding environment, including standing, walking, and responding quickly to emergencies.

What We Offer

• Competitive salary, wages, and a comprehensive benefits package.
• Excellent training and development opportunities.
• Employee discount for stays at Four Seasons Hotels and Resorts worldwide.
• Complimentary dry cleaning and care for employee uniforms.
• Complimentary employee meals.
• Medical, Dental, Vision, Employee Assistance Program, and 401(k) Retirement Plan.
• Vacation, Holiday, and Sick Pay.
• Disability Coverage and Life Insurance.
• Inclusive and diverse employee engagement events throughout the year.
• Exclusive travel and employee discount programs.

Schedule & Hours

• Full-time position
• Must be available to work a flexible schedule, including days, evenings, overnights, weekends, and holidays , based on operational needs.

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.