Sample Submission Specialist

Job Description

Job Description

Position Summary
The Sample Submission Specialist is responsible for the receipt, unboxing, logging, labeling, and organization of incoming samples in support of laboratory testing operations. This role ensures accurate sample tracking from receipt through the start of testing by following established Standard Operating Procedures (SOPs) and laboratory protocols. The position performs routine administrative, housekeeping, and material disposal tasks, maintains a clean and organized sample receiving area, and supports internal and client communications related to sample inquiries. The role operates in a fast-paced environment, manages frequent interruptions, and works with minimal supervision while maintaining compliance with regulatory and safety requirements.

What You Will Do

• Receive incoming sample shipments, including unboxing packages, removing and breaking down packaging materials, and disposing of materials in accordance with laboratory waste procedures.
• Receive and log incoming samples into the computerized tracking system, ensuring accurate traceability from receipt through the start of testing.
• Perform consistent labeling, verification, and organization of samples in accordance with approved SOPs.
• Maintain log sheets for internal sample release and route samples to the appropriate departments
• Manage proper disposal of samples according to laboratory protocols and regulatory requirements.
• Follow established Standard Operating Procedures (SOPs) and safety guidelines.
• Maintain a clean and organized work environment, including sample receiving and verification areas.
• Perform administrative and office tasks as needed, including mail distribution and filing.
• Handle routine correspondence with clients and internal teams regarding sample inquiries, while managing frequent interruptions and working with minimal supervision.
• Sit for extended periods while working at a computer.
• Work in an open environment with fluctuating temperatures and standard lighting conditions.
• Perform general lab housekeeping and safety tasks (e.g., taking out trash, restocking inventory)
• Support special projects and other duties as assigned.

Who You Are

• High diploma or GED required.
• College Degree or CPhT, preferred
• 2-3 years of Customer Service experience
• Excellent verbal and written communication skills
• Ability to effectively communicate in person and via telephone
• Flexibility and ability to adapt quickly to change
• Must be able to collaboratively work in a fast paced, team-oriented environment
• Must be detail oriented and a self-starter
• Entry level computer skills in Microsoft Word, Outlook and the Internet

Physical Requirements

• Ability to lift up to 50 lbs.
• Ability to stand and/or sit for extended periods of time.
• Ability to work at a computer for extended periods, including prolonged screen time.

Who We Are

Serving customers since 2004, Eagle offers the highest quality in preparation testing for sterility, bacterial endotoxins, microbial detection, beyond-use dating (BUD) determination and active ingredient potency. State-of-the-art equipment, combined with the experience and knowledge of our team, makes Eagle the best choice for all testing needs. The Eagle team is committed not only to performing the best quality control testing, but also working relentlessly with our customers on solutions if tests receive unexpected results. Learn more at