IT Service Desk Specialist Tier I Full Time

Job Description

Job Description

Equal access to programs, services and employment is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should send an email to View email address on us.fitly.work. NOTE: This email is for accommodation requests ONLY. Any other inquires will not receive a response.

101 Catalog Dr. Elizabethtown, KY, 42701

Sun Tan City, one of the largest tanning salon chains in the country with 250+ salons in 22 states, is currently accepting applications for a Full Time IT Service Desk Specialist position in the Elizabethtown Support Center. Applicants with a strong commitment to exceptional customer service, performance excellence, and desire to learn need only apply.

The IT Service Desk Specialist works within the Information Technology Department, providing baseline support for various computer application systems and end-user related activities.

Top Benefits and Perks

• Health Insurance options (Medical, Dental, Vision)
• Life Insurance & Disability Coverage options
• Paid Time Off (PTO)
• Flexible Scheduling
• 401(k) with Company Match
• Daily Pay Options
• Employee Discounts on Products and Services
• Professional Development & Training
• Casual Dress Code & Free Company Apparel
• Free Tanning
• Free Spray Tanning
• Free Wellness Spa Services
• Employee Wellness Programs w/yearly $125 reimbursement option
• Exclusive Discounts at Outside Retailers
• Free Gym Membership (Planet Fitness Black Card) *qualified areas only

Tasks & Responsibilities:

• Collaborates with IT team, vendors, and end-users to resolve IT issues.
• Manages tickets and follows up on outstanding tickets with vendors and internal teams.
• Builds and maintains documentation for break/fix reference and training.
• Participates in IT projects (system rollouts, NSOs, CONs, etc.).
• Provides advanced support for SunLync, applications, user security, and Active Directory.
• Conducts quality assurance testing.
• Supports desktop and systems for all brands and internal departments.
• Maintains and updates SunLync POS, SPOT, and other databases, including monthly promotions.
• Configures email setups and distributions for groups and employees.
• Manages promotions, memberships, and packages in SunLync POS.
• Resolves system access, promotion, and rollout issues.
• Assists with new location buildouts, setups, and remodels.
• Provides desktop/laptop and peripheral support.
• Handles after-hours and holiday on-call support as scheduled.
• Performs additional duties as assigned.
• Occasional off-site travel for training and/or field assistance opportunities. 
• Additional duties as assigned. 

Qualifications & Requirements:

• Must be organized, detail-oriented and have sound problem solving skills
• Must be able to effectively work independently and with others, both in an office setting as well as remotely
• Strong written and oral communication skills with an emphasis on customer service/satisfaction
• Strong proficiency in common Microsoft Office tools (i.e. Word, Excel, Outlook
• Some knowledge and continued interest/education in supporting troubleshooting of MS-Windows computers and network
• Handles confidential and sensitive data and information appropriately
• Demonstrates positive can-do attitude

Physical Requirements:

• Dexterity of hands and fingers to operate a computer keyboard, mouse, and other computing equipment. 
• Ability to sit for extended periods of time.
• Ability to lift or assist in lifting items and heavy boxes periodically.
• Ability to bend down under desks to reach equipment periodically. 
• Ability to work independently and alone during shifts as business needs require.

Applicant Statement: I certify that my answers to all questions are true and correct without any consequential omissions of any kind whatsoever. I further understand that any material omissions, false, misleading or otherwise incorrect statements made on this application or during the pre-employment process may be grounds for cancellation of this application or, if I am employed at the time it is discovered, my immediate termination. I give the employer the right to contact and obtain information from all references, employers, educational institutions and to otherwise verify the accuracy of the information contained in this application. I hereby release from liability the employer and its representatives for seeking, gathering and using such information and all other persons, corporations, or organizations for furnishing such information. I understand that the employer is an equal opportunity employer and as such does not unlawfully discriminate in employment and no question on this application is used for the purpose of limiting or excusing any applicant from consideration for employment on a basis prohibited by local, state or federal law. If I am hired, I understand that I am free to resign at any time, with or without cause and without prior notice, and the employer reserves the same right to terminate my employment at any time, with or without cause and without prior notice, except as may be required by law. I understand that this application does not constitute an agreement or contract for employment for any specified period or definite duration and that no representative of the employer, other than an authorized officer, has the authority to make any assurances to the contrary. I further understand that any such assurances must be in writing and signed by an authorized officer. I understand it is the company’s policy not to refuse to hire a qualified individual with a disability because of that person’s need for a reasonable accommodation as required by the ADA. I also understand that if I am hired, I will be required to provide proof of identity and legal work authorization. Finally, I understand that this application is current for only 90 days, and at the conclusion of this time, if I have not heard from the employer and still wish to be considered for employment, it will be necessary to fill out a new application.

By submitting an application, each applicant represents and warrants that they have read and fully understand the foregoing information, that they are seeking employment under these conditions, and that their application submission will be their electronically signed application form .