Director of Claims and Litigation

Department Name: Banner Staffing Services-AZ Work Shift: Varied Job Category: Legal Banner Staffing Services (BSS) also offers Registry/Per Diem opportunities within Banner Health. Registry/Per Diem positions are utilized as needed within our facilities. These positions are great way to start your career with Banner Health. As a BSS team member, you are eligible to apply (at any time) as an internal applicant to any regular opportunities within Banner Health. In this role you will manage claims and litigation case information and filings and will work alongside the defense counsel. Flexible hours & scheduling. This role is mostly remote with some onsite/travel requirements. Will consider candidates in the following locations who are willing to travel to Arizona and Colorado periodically: Arizona, California, Colorado, Idaho, Iowa, Kansas, Nebraska, Nevada, New Mexico, Missouri, Oklahoma, Oregon, Texas, Utah, Wyoming, Washington As a valued and respected Banner Health team member, you will enjoy: Competitive wages Paid orientation Flexible Schedules (select positions) Fewer Shifts Cancelled Weekly pay 403(b) Pre-tax retirement Employee Assistance Program Employee wellness program Discount Entertainment tickets Restaurant/Shopping discounts Auto Purchase Plan BSS Registry positions do not have guaranteed hours and no medical benefits package is offered. BSS requires Completion of post-offer Occupational Health physical assessment, drug screen and background check (includes; employment, criminal and education). POSITION SUMMARY This position is responsible for strategizing and implementing a cost effective and successful process to manage Hospital and Physician Professional Liability (HPPL), General Liability (GL) and Employment Practices Liability (EPL) claims and litigation and co-manages other insured and uninsured litigation across the Banner Health (BH) system upon request. Designs and directs the claims investigation process; evaluates each claim with respect to liability (standard of care -SOC), causation and damages; develops a resolution strategy and fairly and equitably resolves claims and lawsuits. CORE FUNCTIONS 1. Knows, understands, incorporates and demonstrates the mission, vision, values, brand, strategic initiatives, core measures and core behaviors into leadership behaviors, practices and decisions. Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. Provides all customers of BH with an excellent service experience by consistently demonstrating our core and leader behaviors each and every day. 2. Formulates and implements a thorough investigation plan for each claim. Evaluates each claim with respect to standard of care, liability, causation, and damages. Determines whether a preservation hold has been or needs to be issued. Considers witness credibility and consultants/expert opinions and determines the value of the claim. Determines and sets appropriate indemnity and expense reserves in a timely manner and periodically re-evaluates such reserves. Maintains a diary system to monitor all open claims. Updates claim files per documentation guidelines. Apprises Director of Claims and VP Business Health of case developments as appropriate. Obtains settlement authority as established by policy. Within delegated authority limits, independently negotiates or directs the negotiation of the claims/lawsuits to resolution. Represents facility, physician, and or BH at case evaluations, pre-mediation meetings with families and mediators, mediations and trial. Notifies reinsurer of selected claims according to established criteria and provides file updates pursuant to reporting guidelines. 3. Responsible for obtaining, entering data into claim file and monitoring such data in order to comply with deadlines for meeting Medicare, Medicaid, Ship Extension Act (MMSEA) reporting requirements in relation to claimants and others releasing medicals. Responsible for determining amounts of liens, rights of recovery and rights of reimbursement with regard to Medicare Secondary Payer Act, other state, federal, and private third party payers and adheres to all state and federal laws, rules and regulations. 4. Participates in the attorney selection and re-evaluation process with the Director of Claims and VP Business Health. Retains approved defense counsel on a per claim basis after checking conflicts. Directs and supervises the work of outside defense counsel pursuant to litigation protocol. Reviews and responds to attorney inquiries, reports and recommendations as appropriate. Reviews and approves the defense counsel fees and litigation expenses. In conjunction with defense counsel establishes a claim resolution strategy, facilitates and communicates same. Provides guidance and clarity to other team members relating to litigated matters. 5. Presents comprehensive information at internal claim reviews and prepares case review material. Provides status reports for both open and closed claims to facility Risk Managers, facility administrators, committees and other as requested. Responsible for creating, monitoring and updating policies and procedures for the VP Business Health. 6. Identifies loss control issues and makes recommendations as appropriate. Documents risk modification and risk reduction strategies in claims file and in database. Works collaboratively with the risk managers to identify risk management trends, issues and opportunities. 7. Responsible for cultivation of BH Insurance Program. Participates and presents at introductory meetings with potential insureds; prepares materials, participates and presents at Banner Medical Group (BMG) meetings, committees and other organizational structures and at other physician program meetings as established and as appropriate; provides education relative to the program across BH. 8. Directs and supervises Litigation Management Specialists/paralegals and Information Analyst/s in handling of claim files, creating reports, database entries and other claim management responsibilities. Provides periodic feedback to staff regarding expectations and performance and completes the performance evaluation process for assigned Information Analysts. Directs interviews and hiring process for new claim associates. Creates and implements an orientation plan for new Area Claims Managers (ACM’s), Litigation Management Specialists/paralegals and Information Analyst/s. Provides guidance to new associates and evaluates progress to plan. Directs and supervises the Information Analysts in maintaining and updating database and reviews at appropriate intervals to promote data integrity. 9. Investigates and evaluates claims and manages such claims through mediation and/or trial. Requires extensive interaction with all levels of senior management, physicians, CEO’s, internal management, other BH personnel, attorneys, mediators, insurance companies and business personnel. Has independent authority to resolve claims on behalf of Banner Health. MINIMUM QUALIFICATIONS 4-year undergraduate degree or equivalent related experience is required. A clinical health care degree and or graduate degree in law or hospital administration are strongly preferred. Six to ten years experience as a liability claims professional adjuster, defense malpractice attorney or hospital risk manager is necessary, and strong negotiating skills are preferred. Advanced knowledge and working relationships in risk management, quality management and performance improvement is helpful. Working knowledge of medical terminology is required. Strong analytical skills are necessary as well as the ability to organize and communicate information both orally and in writing with all levels of the organization. Initiative and the ability to handle responsibility independently are necessary; must have the ability to deal with conflict in a non-confrontational manner and possess the ability to handle sensitive situations and information in a calm mature manner. Ability to meet deadlines and to respond to shifting priorities is necessary. Must be comfortable operating in a collaborative, shared leadership environment. A personal presence which is characterized by a sense of honesty, integrity and caring with the ability to inspire and to motivate others to promote the philosophy, mission, vision, goals and values of BH is essential. PREFERRED QUALIFICATIONS Additional related education and/or experience preferred. Estimated Pay Range: $57.38 - $95.64 / hour Banner Health is committed to pay equity and transparency. The posted compensation range is a reasonable estimate that extends from the lowest to the highest pay Banner Health in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. This range is based on possible base salaries and does not include the value of our total rewards package. Actual pay determined at offer will be based on years of relevant work experience, education, certifications, skills, and geographic location, along with a review of current employees in similar roles to ensure pay equity is achieved and maintained. Anticipated Closing Window (actual close date may be sooner): 2026-10-24 EEO Statement: EEO/Disabled/Veterans Our organization supports a drug-free work environment. Privacy Policy: Privacy Policy Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee. We are proud to offer a comprehensive benefit package for all benefit-eligible positions. Please visit our Benefits Guide for more information. EEO/Disabled/Veterans Banner Health supports a drug-free work environment. 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