Business Account Specialist - Bilingual

Job Description Job Description Business Account Specialist - Bilingual About our client Our client, a leader in the telecommunications industry for over 30 years, operates one of the largest nationwide retail networks. They are known for innovation, career growth opportunities, and driving success in retail sales. Why join this team? Competitive pay with incentive-based earning potential Up to $2,500 sign-on bonus Comprehensive benefits: medical, dental, vision, life insurance, disability coverage 401(k) with company match Paid time off: up to 15 vacation days, holidays, and personal days Paid parental leave, adoption assistance, and tuition assistance Hybrid work model (home + in-office schedule) Requirements: Bachelor’s degree or one or more years of relevant experience (work and/or military) Bilingual in English and Spanish Prospecting and opportunity identification skills Strong phone communication and product knowledge Ability to explain complex billing details clearly De-escalation and interpersonal skills Ability to navigate multiple systems simultaneously What you’ll do: Customer onboarding & support: Verify products, guide customers through billing, and ensure a smooth onboarding experience. Outbound account management: Make proactive calls to small business customers to maintain account health and present relevant offers. Upselling & prospecting: Identify new business needs, referrals, and growth opportunities within existing accounts. Product advisory: Recommend plans, services, and features to optimize customer accounts Customer experience delivery: Handle billing concerns, de-escalate issues, and provide clear, value-driven solutions. Apply now to join a team focused on delivering exceptional customer experiences and business impact!