Sr Program Manager

Senior Program Manager

The Senior Program Manager manages and is directly responsible for delivering consultative solutions for tactical/operational service delivery for the dedicated MSP account. Optimizes service to the client in a high quality, cost-effective manner for multiple locations. Oversees, plans, directs and controls all phases of the MSP account in order to increase productivity and encourage program growth within a fair and competitive environment. Travel will be required. Works under minimal supervision

GENERAL RESPONSIBILITIES: • Responsible for all client operations and service aspects as well as for the implementation, direction, quality and compliance program adherence, and management of a Managed Service Program (MSP) with multiple sites and suppliers. • Builds relationships with key decision makers at MSP organization and client enterprise. Establish and maintain rapport with the client. Acts as key contact for overall program management for their specific region/span of control. • Engages all Adecco resources (subject matter experts) and divisions in support of customer objectives. Engages all non-Adecco resources in the labor supply chain in order to optimize client's workforce. • Drives program evolution while keeping with client's strategic needs and expands program nationally and globally in cooperation with client. Coordinates, communicates and leads the change management efforts related to the MSP, both within Adecco and the client. • Responsible for recruitment, management and retention of assigned resources for their region/group (Program Consultants, Engagement Coordinators). Provides assigned resources adequate oversight, training and leadership to ensure they reach potential. Acts as the day-to-day escalation contact for Program Consultants within the account. Designs and implements a team-results oriented culture, reinforcing collective results over individual results. • Supports MSP (Managed Service Program) to ensure that financial goals and objectives are met or exceeded while ensuring full compliance on all Adecco policies and procedures.

• Conducts/participates in sales presentations and prepares and/or coordinates the preparation of proposals for new/expanded business. • Manage a yearly budget and P&L, including ability to provide monthly commentary on the financial position giving insight into status of achieving financial targets. Taking responsibility to challenge unknown costs, deliver revenue, margin and growth vision. • Survey clients regarding perception of service. Visits clients to emphasize quality and service. Identify opportunities for further growth of existing accounts. • Responsible for delivery of a quality program to include participation in the program QBR's (Quality Business Reviews)

EDUCATION AND EXPERIENCE REQUIREMENTS: Education: • Completion of post-secondary education in related field or 4 years of equivalent experience demonstrating progressive responsibility. Lean Six Sigma Green Belt or higher preferred.

Experience: • Five (5) years' work experience, with four (4) years in service level industry and a proven track record measured by increased responsibilities. • Previous account management experience. Sales experience preferred but not required.

KNOWLEDGE, SKILLS & ABILITIES: • Skilled in communicating effectively verbally and in writing, both in one-on-one and in group presentation situations. • Ability to proactively establish and maintain effective working relationships across the organization. • Ability to own the P&L within a business and to optimize opportunities in order to increase account growth. • Ability to interact and communicate with all levels of staff and management. • Proficient with Microsoft Office products, such as Word, Excel, PowerPoint, and Outlook

It's an exciting time to be part of our team. We're proud to be a global thought-leader and care about doing the best job we can to ensure better futures for everyone. We do this by building our View email address on click.appcast.io strategy as a united team of 30,000+ colleagues with a collective spirit working in over 60 countries globally.

You'll have the opportunity to grow across a variety of interesting jobs and careers over our extensive portfolio of global brands. We empower our colleagues to work in the smartest, most efficient ways to achieve total balance between the demands of their jobs and their lives. That's why we give you the autonomy and support you need to work in the way that makes you most productive, agile, confident and insightful.

Putting people first, pioneering with a collective spirit and always advancing with a growth mindset -that's what we stand for at the Adecco Group. Here, we are all individuals with a unique perspective on the world we live in. That's what makes us stronger. Whoever you are and whatever your background, you can be yourself. So, we aim to build on the attributes that make you, you. We offer a range of world-class resources for upskilling and development, satisfying your curiosity while the sharing skills, knowledge and expertise to grow together.

Make an impact where it matters most.

The anticipated salary range for this position is between $90,000 and $150,000. Salary may be determined based on experience, education, geographic location, and other factors. This position participates in Pontoon's incentive program which also includes bonus eligibility.

Benefit offerings for full-time employment include medical, dental, vision, term life and AD&D insurance, short-term and long-term disability, additional voluntary benefits, commuter benefits, wellness plans, and a 401k plan or a non-qualified deferred compensation plan. Available paid leave includes Personal Time Off (PTO) on an accrual basis up to 152 hours a year, 10 Paid Holidays, 1 Community Service Day, and up to 6 weeks of Paid Parental Leave. PTO and holiday hours are prorated based on hire date within the calendar year.

The Company will consider for employment qualified applicants with arrest and conviction records

Deadline to apply is July 3rd, 2026.