Office Manager

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About Us

Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 12,000 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences. Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world-class clinicians are bringing the medicine of tomorrow to patient care today. Our mission and values make Augusta University an institution like no other.

Augusta University's distinct characteristics in education and research include real-world experiences and community engagement, as well as a culture of building community, corporate and government partnerships that address health, security, economic and societal concerns locally and across the state.

The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at .

Location

Augusta University

Our Health Sciences Campus: 1120 15th Street, Augusta, GA 30912

Our Summerville Campus: 2500 Walton Way, Augusta, GA 30904

Job Summary

The New Student and Family Transitions (NSFT) Office Manager plays a central role in Augusta University's student retention initiatives and Strategic Enrollment Management plan. This position manages the NSFT's budget and financial operations, coordinates logistics for orientation sessions and family programs (serving thousands of participants annually), oversees administrative operations and a team of student employees, and provides direct support to the Director. The Office Manager ensures that every behind-the-scenes operational detail, from budget reconciliation to event setup to visitor welcome, aligns seamlessly so that students and families experience exceptional, high-quality programming from their very first interaction with the university. This role combines operational excellence with meaningful opportunities to contribute to student development and institutional enrollment goals.

Responsibilities

The duties include, but are not limited to:

FINANCIAL ADMINISTRATION AND BUDGET MANAGEMENT: Manage all unit budget accounts, including operating, program revenue, and student payroll lines, performing expense tracking, projections, and monthly reconciliation. Proactively alert leadership to budget variances with recommended adjustments to maintain fiscal health across all NSFT cost centers. Oversee payroll projection and reconciliation for student employees and graduate assistants, ensuring accuracy of hours, funding source allocation, and compliance with institutional payroll deadlines. Obtain vendor quotes, prepare and process purchase requisitions, reconcile P-Card transactions, and coordinate program refunds through TouchNet. Maintain organized documentation for audit readiness. Monitor orientation and family program revenue streams, track fee collection against enrollment targets, and maintain organized, confidential financial records that support annual budget planning and mid-year reporting.

ADMINISTRATIVE OPERATIONS AND LEADERSHIP SUPPORT: Provide direct, high-level administrative support to the Director, including calendar management, travel arrangements, meeting preparation, correspondence drafting, and coordination of materials for presentations to divisional leadership. Serve as the welcoming first point of contact for the office, greeting visitors, managing multi-line phone systems, and triaging email and walk-in inquiries from prospective students, current students, families, and campus partners with professionalism and warmth. Maintain and continuously improve office systems, including digital and physical filing, personnel records, supply inventory management, and procurement processes to ensure operational efficiency. Manage information flow across the unit, serving as a communication hub that keeps leadership, Assistant Directors, and staff informed of deadlines, policy changes, campus developments, and operational issues requiring attention. Develop and distribute internal communications, including staff updates, meeting agendas, and operational reminders to keep the team aligned on priorities and informed of upcoming deadlines. Serve as the primary administrator of the Sortly inventory management system. Maintain accurate records of all NSFT equipment and supplies, conduct regular audits, and train staff on proper checkout/check-in procedures. Directly supervise and evaluate the student administrative support team. Develop work schedules that ensure consistent front desk coverage during business hours and adequate staffing for evening and weekend events. Process student employee payroll accurately and on schedule. Lead onboarding, training, and professional development for student staff on office procedures, customer service standards, FERPA compliance, and performance expectations.

PROGRAM LOGISTICS AND EVENT COORDINATION: Coordinate end-to-end logistics for orientation sessions, family programs, and transition events, including room and venue reservations, catering orders, signage production, AV setup, and facilities arrangements, ensuring seamless execution across multiple concurrent programs. Create and maintain event maps, directional signage, and day-of operational materials. Develop and send participant communications, including confirmation emails, pre-arrival instructions, parking details, and post-event follow-ups. Serve as primary operational liaison with Facilities Management, Sodexo Catering, Campus Services, and EMS scheduling to coordinate event logistics, troubleshoot day-of issues, and build reliable campus partner relationships. Maintain proficiency in Slate CRM to support registration management, targeted communications, and data tracking for orientation and family programs. Manage TouchNet transactions, including payment processing, fee adjustments, and refund coordination. Generate reports, data extracts, and program summaries from Slate, TouchNet, and other platforms to support assessment efforts, inform decision-making, and contribute to annual reporting on program effectiveness.

NSFT SUPPORT: Assist in all Office of New Student & Family Transition initiatives and programming to meet the mission of the department, including onsite operational facilitation during LEAP Week, Parent & Family Weekend, and summer orientation sessions. Contribute to the development and implementation of new NSFT processes, procedures, and service improvements that enhance operational efficiency and the student and family experience. Support division-wide initiatives and pursue professional development opportunities to remain current on best practices in office management, higher education administration, and student services. Other duties, as assigned, to support the mission of Augusta University.

OTHER : Perform other duties as assigned.

Required Qualifications

Bachelor's degree from an accredited college or university, along with one year of progressive office experience, to include supervisory experience, OR Associate's degree from an accredited college or university and seven years of progressive office experience, to include supervisory experience.

Knowledge, Skills, & Abilities

KNOWLEDGE
Proficient in Microsoft Office and other computer software/databases.

SKILLS
Excellent interpersonal, written, and verbal communication skills.

Detail-oriented with strong prioritization and organizational skills.

ABILITIES
Ability to maintain confidentiality.

Shift/Salary/Benefits

Shift: Days; M-F (Work outside of the standard business hours may be required)

Pay Band: B7

Salary: $43,888/annually-$44,029.69/annually

Salary to be commensurate with qualifications of the selected candidate within the established range (generally minimum-midpoint) of the position

Recruitment Period: Until Filled

Augusta University offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees.

Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays.

Also, our full-time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program. Consider applying with us today!

Conditions of Employment

All selected candidates are required to successfully pass a Background Check review prior to starting with Augusta University.

If applicable for the specific position based on the duties: the candidate will also need to have a credit check completed for Positions of Trust and or approved departmental Purchase Card usage.

Motor vehicle reports are required for positions that are required to drive an Augusta University vehicle.

For Faculty Hires: Final candidates will be required to provide proof of completed academic degree(s) as well as post-secondary coursework in the form of original transcript(s). Those candidates trained by a foreign institution will also be required to provide an educational/credential evaluation.

All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive [patient, student, employee, financial, business, etc.] information by exercising sound judgment and adhering to cybersecurity and privacy policies during their employment and beyond.

Credit Check

This position will require the acquisition of a P-Card and/or handle cash, credit or other sensitive information and will require a satisfactory Consumer Credit check as a condition of employment.

Other Information

This position is also responsible for promoting a customer-friendly environment and providing superior service to our patients, students, faculty, and employees. "Augusta University is a patient-and family-centered care institution, where employees partner every day with patients and families for success."

Augusta University is a tobacco-free environment, and the use of any tobacco products on any part of the campus, both inside and outside, is strictly prohibited.

Equal Employment Opportunity

Augusta University is proud to be an equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.

How To Apply

Consider applying with us today!

Applicants are encouraged to tailor their resumes to the position of interest by clearly highlighting relevant work experience and skills gained from previous employment. Resumes should reflect how your background aligns with the qualifications and responsibilities of the role.

Select University Faculty & Staff > External Applicants if you are a candidate from outside the university

Select University Faculty & Staff > Internal Applicants if you are a current university employee

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